Staff Technical Program Mgr

Program Manager, Brand Experience

The Program Manager, Brand Experience supports the Head of Brand Experience by owning the structure, alignment, and delivery of complex, cross-functional initiatives. This role has two primary areas of responsibility:

• Owning the Brand Experience team's PMO workstream during market launches – Drive the rollout of streamline future market launches.

• Managing the Brand Experience portfolio – Own the planning, structure, and execution of the Brand Experience team's ongoing workstreams, ensuring clear timelines, priorities, and alignment across teams.

The Program Manager works closely with Product, Engineering, Design, Martech, Loyalty, Analytics, Market teams, and external partners to translate strategy into execution and keep initiatives on track.

Responsibilities

Program Planning & Delivery

• Orchestrate the multi-market rollout of KFC's digital experience stack (Atlas front end, Byte platform services, Helium design system), ensuring consistent execution and clear alignment across Product, Engineering, Design, Loyalty, Analytics, and Market teams.

• Manage end-to-end migration phases, including scope alignment, discovery, build, deployment, and post-launch support.

• Drive clarity around ownership, sequencing, and milestones across interconnected workstreams.

Cross-Functional Coordination

• Manage Brand Experience team timelines by tracking dependencies, risks, and completion across cross-functional teams, including: Design, Martech, Analytics, Product, Engineering (Helium, Atlas, Byte teams), External partners

• Proactively surface risks and blockers and work with teams to resolve issues before they impact delivery.

Execution Communication

• Own program sync cadences, including recurring cross-functional check-ins and milestone reviews.

• Prepare clear, concise reporting for standard team meetings and executive-level updates, including status, risks, dependencies, and upcoming decisions.

• Maintain program documentation and artifacts to ensure shared understanding across stakeholders.

Partner & Delivery Alignment

• Liaise with Capgemini's delivery PMO to ensure Brand Experience timelines and updates are reflected in broader SOPAC implementation and Byte delivery plans.

• Ensure internal priorities remain aligned with external delivery schedules and commitments.

Operational Scale

• Build repeatable templates, tools, and artifacts to support future market migrations.

• Help establish consistent ways of working that allow Brand Experience programs to scale across markets with less friction.

• Continuously improve program processes based on learnings from each rollout.

Working with the Head of Brand Experience

• Operational partner: The Program Manager acts as the Head's right hand for all program-related activity, translating strategic priorities into structured, actionable plans.

• Program execution ownership: While the Head of Brand Experience sets the vision and priorities, the Program Manager ensures programs are planned, coordinated, and delivered effectively.

• Decision support: Provide the Head with clear updates, risk assessments, and options so decisions can be made efficiently.

• Cross-functional alignment: Serve as the primary liaison between the Head and internal/external teams to ensure consistent messaging, timelines, and expectations.

• Process and rhythm: Establish and maintain program cadences, templates, and artifacts that free the Head to focus on strategy and high-level stakeholder engagement.

Qualifications

• 6–10+ years of experience in program management, delivery management, or operations within digital, product, or technology organizations.

• Demonstrated experience managing complex, cross-functional initiatives with multiple stakeholders and dependencies.

• Strong understanding of digital platforms, product development lifecycles, and agile or hybrid delivery models.

• Experience working with external delivery partners or system integrators.

• Strong organizational and problem-solving skills, with the ability to bring structure to ambiguous situations.

• Excellent English communication skills, with experience preparing updates for both working teams and senior leaders.

What Success Looks Like

• Australia's Byte migration is delivered smoothly, with clear ownership, predictable timelines, and strong cross-team coordination.

• The Brand Experience team operates with greater clarity and consistency across initiatives.

• Leadership has confidence in delivery through clear, actionable program reporting.

• Repeatable playbooks and artifacts are in place to accelerate future market migrations.

• The Head of Brand Experience is able to focus on strategy and vision, supported by strong operational execution.

Job Info

• Job Identification 5096
• Job Category PROF_Exempt
• Posting Date 04/29/2026, 03:15 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Ho Chi Minh, Dong Nam Bo, Viet Nam (Hybrid)