Customer Retention Specialist : 26-02617
$20 - $25 per hourAkraya, Inc.
Primary Skills: Customer Service (advanced), Salesforce (intermediate), Negotiation (advanced), Data Analysis (beginner), Spanish Language (advanced) Contract Type: W2 Duration: 6 Months Location: Westminster, CO (#LI - Hybrid 4 days onsite) Pay Range: $20/hr - $25/hr #LP Job Summary This role focuses on maintaining and enhancing customer relationships to ensure continued service adoption and satisfaction. The specialist will proactively engage with customers to understand their needs, resolve issues, and implement strategies to prevent churn. Success in this position relies on strong communication, problem-solving, and a deep understanding of customer value. Key Responsibilities Initiate customer contact to address potential service discontinuation. Resolve customer issues efficiently with minimal escalation. Negotiate with customers to overcome adoption barriers. Analyze customer data to identify retention opportunities. Document all customer interactions accurately. Must-Have Skills Fluent in Spanish (speaking, reading, writing) Proven customer service or sales experience Excellent written communication skills Domain / Industry Experience Experience in digital sales or customer retention within a technology or software subscription service industry is preferred. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! #J-18808-Ljbffr Akraya, Inc.
Vacancy posted 1 day ago
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