Front Office Supervisor

Company Overview Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board‑certified urologists, most of whom are fellowship‑trained, nationally recognized, awarded, and published. Working in a team‑based environment, our mission is to help patients optimize their urological health. Job Overview This role directs the day‑to‑day operations of the reporting department, ensuring staff productivity, accurate physician template management, process standardization, policy compliance, and a safe, organized work environment that supports patient satisfaction and practice efficiency. The position is responsible for hiring, training, evaluating, scheduling, and compensating staff; collaborating closely with physicians and leadership; resolving patient concerns; leading staff communication; and contributing to policy development and continuous operational improvement. Duties and Responsibilities Direct the overall daily operations of the reporting department to ensure all work tasks of the team are completed. Interview, hire, evaluate, orient, and train all assigned employees. Conduct annual employee evaluations per company‑directed timeline. Conduct appropriate employee disciplinary action when warranted. Approve assigned staff’s PTO/time‑off requests and coordinate coverage when staff are absent, including self‑coverage, to ensure adequate coverage of job tasks. Ensure that the correct payroll information is entered into the payroll system for all assigned employees. Approve bi‑weekly payroll in Paylocity. Ensure practice policies and procedures are followed by staff to ensure patient safety and satisfaction, practice efficiency, patient privacy, and professional care. Ensure proper care of assigned work areas, medical and office equipment, phones, computers, and other devices necessary for daily operations. Report any item needing maintenance and/or repair to the appropriate leader. Interact with the physicians to ensure close communication is maintained and physician needs are met. Observe the physical environment of staff work areas and make certain that all areas are neat, clean, and organized. Enter facility work orders into designated system. Assist in the development, implementation, and monitoring of new policies and procedures. Investigate and appropriately manage patient complaints and customer service issues and report the incidents to the appropriate leader. Participate in assigned committee meetings by supplying ideas, suggestions, feedback, and information as required by the committee. Conduct staff meetings to communicate all updates, news, and information to team members in a timely and effective manner. Oversee the management of physician templates at assigned site. Assist in the improvement of office processes through standardization. Requirements Previous experience in a medical setting with a minimum of 5 years’ experience. Excellent communication (oral and written) skills essential. Must be able to communicate effectively with individuals at all levels; demonstrate the ability to maintain stable performance under stressful conditions. Must be able to multi‑task. Proficient in typing (50 wpm). Proficient in Microsoft Office Software, including e‑mail software. Proficient in Athena, Connect Care, and Epic. #J-18808-Ljbffr