Coordinator - eBusiness

R10093447 Coordinator - eBusiness (Open) Location: Rancho Cordova, CA (Regional Office) - Cust. installations How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. The NCN Region eBusiness Coordinator will create and support strategies to grow customer utilization of Airgas eBusiness solutions (Airgas.com, SupplySync, EDI). Working directly with customers, sales force and operations personnel, you will help make doing with business with Airgas easy for our customers. In this role, the eBusiness Coordinator serves as the primary point of contact for NCN Region’s online customers and performs work to seamlessly transition customers to Airgas’ suite of eBusiness solutions and help grow revenue once they sign-on. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a eBusiness Coordinator in Rancho Cordova, CA. We are looking for you! Pay: $25.00 - $27.00 an hour Schedule: Hybrid (3 days in office) Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment Recruiter: Alessandra Manrique - View email address on click.appcast.io / View phone number on click.appcast.io ESSENTIAL FUNCTIONS: Commit to work safely and grow safety awareness among peers Provide exceptional customer service to both internal and external customers Manage region’s eBusiness online orders dashboard to cash flow Troubleshoot reported issues to appropriate teams Work with Customer Service, Sales Support, branches and Collections to remedy customer issues or needs Register customer accounts and users on Airgas.com via eComm Tool and respond to daily / weekly registration reports Create custom shopping lists for customers and handle password resets Update both SAP & eCommerce data on existing Airgas.com accounts as needed Team with Sales Support for SAP account clean-up and name normalization Work closely with Airgas telesales, branches, sales personnel and management to drive customer adoption of eBusiness Send Welcome emails to new Airgas customers to inform them of our eBusiness solutions Manage new customer onboarding form notifications Work closely with region’s vendor-managed-inventory team to support use of Airgas.com Present eBusiness in-person to associates, new hire orientations and customers as needed Track and manage promotions / contests as needed Contribute growth ideas and attend monthly corporate calls Additional projects as needed involving pricing, SAP data updates or large customer setup Be a backup to eBusiness Specialist All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described. ________________________ Are you a MATCH? To perform this position successfully, an associate must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable associates with disabilities to perform the essential duties. Required Education: High School Diploma or equivalent Required Length & Type of Experience: 3 years of related work experience in an administrative position supporting a sales staff 5+ years of current telesales/customer service experience handling busy phones. Ability to write correspondence and routine reports. Must be customer service oriented. G-Suite (Google Applications) Knowledge, Skills & Abilities (KSA’s): Excellent customer service and responsiveness Impeccable attention to detail Problem solving & solution-oriented mindset Driven to make a major impact on a very important, growing company initiative Familiarity with online shopping experiences on a variety of websites Troubleshooting skills, especially involving internet browsers Marketing or IT background preferred but not required Knowledge of SAP SAP Business Warehouse knowledge helpful but not required Product knowledge of industrial gases, welding equipment and safety (PPE) products a plus Experience presenting in front of groups Ability to prioritize and manage multiple tasks Ability to maintain confidentiality of records Ability to build a rapport amongst peers Must be an independent worker requiring limited supervision Preferred Qualifications: Knowledge of welding, industrial gases, and safety equipment applications desired. ________________________ Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand. These scams often involve individuals or organizations impersonating Airgas recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Airgas and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Airgas and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form