Program Manager

The Program Manager serves as the operational leader of the SMART Lab, a 324-computer academic support center serving approximately 6,000 undergraduate math students per academic year. The Program Manager is responsible for developing and executing effective programs, services, and operations aligned with departmental priorities, managing student staffing, program implementation, data-informed assessment, and operational excellence. The Program Manager works closely with the Director to advance departmental goals and exercises significant initiative, judgment, and leadership in managing the day-to-day functions of the SMART Lab. Salary Range: $58,000 - $63,000 Annually Minimum Qualifications Bachelor's degree and four years of experience. Degree Equivalency Clause: Four years of direct experience for a bachelor's degree. Senate Bill 1310 - The Florida Senate ( is conditional upon meeting all employment eligibility requirements in the U.S. SB 1310: Substitution of Work Experience for Postsecondary Education Requirements. A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: two years of direct experience for an associate degree, four years for a bachelor's, six for a master's, seven for a professional degree, or nine for a doctoral degree. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Minimum Qualifications that require a high school diploma are exempt from SB 1310. Preferred Qualifications Master's degree in Higher Education, Student Affairs, Educational Leadership, Mathematics Education, Curriculum and Instruction, Assessment and Evaluation, Educational Program Development, or a closely related field. Experience in a learning support or student success environment with responsibility for operational management, student staff supervision, program or service development, and data management. Advanced proficiency with Microsoft Excel and experience utilizing data visualization, reporting, or business intelligence tools (e.g., Power BI) to support assessment and decision-making. Demonstrated ability to work independently with a high degree of initiative, sound judgment, and follow-through, with strong organizational skills and ability to balance multiple responsibilities in a fast-paced environment. Operational Leadership Lead the daily operations of the SMART Lab, ensuring high-quality program delivery, staff performance, and student experience within a high-volume academic support environment. Provide day-to-day operational leadership and direction to professional staff responsible for implementing SMART Lab services and initiatives, ensuring consistent communication, coordination, and execution. Develop, improve, document, and maintain departmental policies, procedures, and workflows to support operational efficiency, consistency, and continuity while ensuring alignment with departmental priorities and compliance with institutional requirements. Manage student staffing budget allocations, payroll processes, and related resources within established budget parameters and institutional policies. Student Staff Leadership and Development Directly supervise approximately 50 student employees, including managing their recruitment, hiring, onboarding, scheduling, training, coaching, performance management, and evaluation with support from professional staff. Lead the development, implementation, and continuous improvement of staff training and professional development programs focused on student development, transferable skills, accountability, and program excellence. Assessment, Data, and Technology Management Collect, manage, and analyze programmatic and operational data to evaluate effectiveness, identify trends, monitor key performance indicators, and drive data-informed decision-making. Develop and maintain reports, dashboards, and assessment tools that provide insights into program operations, utilization, staffing, and student engagement. Serve as the operational lead for instructional technologies and software platforms that support SMART Lab services, ensuring effective implementation, utilization, and continuous improvement. Program Development Identify opportunities to enhance student learning, engagement, and success through the development, implementation, and continuous improvement of programs, services, and operational practices. Research emerging trends and best practices in learning support and student success and use findings to develop new initiatives within the SMART Lab. Collaborate with faculty, leadership, and other stakeholders to ensure SMART Lab services and initiatives effectively address evolving student needs, support student success, and advance departmental and institutional priorities. Other Duties Represent the SMART Lab through outreach activities, presentations, orientations, and collaborative initiatives as needed. Perform other duties as assigned in support of departmental and institutional priorities. Schedule Work schedule will be determined in coordination with the Director and offers options for flexibility within SMART Lab hours of operation: Monday-Thursday 9:00 AM-9:00 PM, Friday 9:00 AM-4:00 PM, and Sunday 1:00 PM-5:00 PM. Occasional evening and weekend hours may be required. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Accommodation Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five working days prior to the time the accommodation(s) is needed. Refer to the Central Human Resources ADA Accommodations webpage for more information. Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws. #J-18808-Ljbffr University of South Florida