TECHNOLOGY SUPPORT SPECIALIST II

Technology Support Specialist II

POSITION GOAL

Ensure continuous availability of all technology assets for the assigned location by providing technical support of District owned hardware, software, networks, and servers, concentrating in customer concerns, needs issues, training, and guidance.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

• Provide technical assistance training and guidance to site-based staff and students for both hardware and software applications problems.
• Ensure the assigned location has an effective, stable, and consistent digital learning environment, including virtual, by collaborating with customers and district level technology support staff.
• Support and ensure adherence to district network security standards.
• Coordinate with vendors the acquisition of appropriate hardware and software.
• Support and ensure adherence to the established hardware and software District Technology Assist with the installation of approved hardware, both stand-alone and networked, as Assist with or conduct the installation of approved software Perform basic troubleshooting for technology Perform minor repairs or upgrades to technology Serve on location technology team and collaborate with other assigned technology Maintain and coordinate the integration of technology systems into the digital learning environment, as Maintain accurate inventory of all technology assets, hardware, and Maintain technical proficiency by participating in District led meetings and training programs offered to sustain or enhance.the Technical Support Specialist's skills related to the performance responsibilities. Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida. Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilites. Review current developments, literature and technical sources of information related to job. Ensure adherence to safety rules and procedures. Follow federal and state laws, as well as School Board.

MINIMUM QUALIFICATIONS & EXPERIENCE

• A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing
• A minimum of six (6) years of experience in supporting computer systems related to digital OR An earned associate degree from an accredited
• A minimum of four (4) years of experience in supporting computer systems related to digital.
• Proficiency required in the following: Basic hardware and software Knowledge of Windows, Mac, and iOS operating Installing and maintaining software Managing and maintaining computer network systems including Virtual and Local Area Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications. Effective communication Computer skills as required for the position.

PREFERRED QUALIFICATIONS & EXPERIENCE

Bilingual.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.