Dispatch Supervisor

Dispatch Supervisor

The Dispatch Supervisor is responsible for directing the activities of Drivers and coordinating transportation operations to ensure safe, compliant, timely, and efficient service execution. This role serves as the first-line supervisor for Drivers and is accountable for productivity, service performance, regulatory compliance, and day-to-day transportation operations. Reporting to the Transportation Manager, the Dispatch Supervisor works closely with Health & Safety, Compliance, Maintenance, Operations, and other facility leadership personnel to support operational excellence and customer satisfaction.

Key Responsibilities

• Coordinate daily scheduling of trucks and drivers to ensure timely and efficient transportation of materials.
• Maintain high-volume communication with customers, drivers, mechanics, and internal stakeholders regarding delays, route changes, cancellations, equipment breakdowns, and service updates.
• Manage DOT permitting, equipment registrations, and road tolling accounts (iPass/EZPass), ensuring all records remain accurate and current.
• Monitor driver logs, Hours of Service (HOS), and transportation compliance requirements.
• Coordinate preventative maintenance, repairs, and annual DOT inspections with internal maintenance teams and third-party vendors.
• Maintain commercial tractors and trailers to support CSA score improvements, minimize DOT violations, and ensure fleet readiness.
• Maintain accurate and compliant driver qualification files.
• Serve as a primary point of contact for transportation-related customer and sales inquiries.
• Coordinate transportation providers and receiving facilities to ensure reliable and compliant service execution.
• Monitor shipment status and communicate updates proactively to customers and internal teams.
• Identify transportation-related issues and implement effective solutions in collaboration with drivers and management.
• Maintain strong customer relationships through prompt communication and issue resolution.
• Support recruiting efforts by interviewing driver candidates and assisting with workforce planning initiatives.
• Collaborate with administrative teams regarding billing, transportation documentation, and operational reporting.
• Track and monitor key transportation performance metrics including service levels, utilization, overtime, compliance, and on-time performance.
• Promote and reinforce company safety expectations, policies, and regulatory compliance standards.
• Complete additional duties and projects as assigned.

Supervisory Responsibilities

• Build and develop team talent by understanding employees' career goals and providing coaching and development opportunities.
• Supervise employee performance by delegating responsibilities, monitoring productivity, and holding employees accountable to expectations.
• Provide ongoing coaching, performance feedback, corrective action, and documentation as needed.
• Ensure compliance with company policies, DOT regulations, and legal requirements while partnering with HR when appropriate.
• Manage conflict and operational challenges in a proactive and professional manner.
• Conduct regular team meetings and safety discussions to communicate priorities, expectations, and company updates.
• Monitor employee attendance, scheduling, and overtime to ensure operational efficiency and regulatory compliance.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Perform other job-related duties as assigned.

Education and Experience

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum of 5 years of experience in transportation, logistics, dispatching, or solid waste operations.
• Minimum of 2 years of supervisory experience.

Knowledge, Skills, and Abilities

• Ability to effectively communicate and collaborate with employees at all organizational levels.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Demonstrated problem-solving and decision-making abilities.
• Strong organizational skills and attention to detail.
• Ability to proactively identify operational improvement opportunities and implement solutions.
• Commitment to integrity, professionalism, and confidentiality.
• Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance standards preferred.
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook.

In addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.

Reworld provides an industry-leading benefits package that supports the whole personand their familiesthrough a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefits Page. Reworld reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.