Service Advisor

Automotive Service Advisor – Join the Car Pros Team!

Are you passionate about cars and delivering outstanding customer service? Car Pros is seeking a dedicated Automotive Service Advisor to join our team! In this role, you'll be the first point of contact for our customers, ensuring their experience is smooth, professional, and efficient.

Key Responsibilities:

• Greet customers warmly as they enter the service area.
• Assess vehicle repair needs through customer interviews and visual inspections.
• Prepare accurate estimates and itemized work orders, detailing parts and labor costs.
• Answer customer inquiries in person or via phone promptly; return all missed calls the same day.
• Communicate daily with customers via phone, text, or in person regarding vehicle updates.
• Perform minor adjustments or repairs as needed.
• Close repair orders efficiently and notify customers upon completion.
• Collaborate positively with all team members to ensure a cooperative work environment.
• Maintain customer satisfaction (CSI) and meet company standards for labor and parts gross.
• Uphold company policies on non-discrimination and harassment.
• Maintain professional demeanor and courtesy with all members of the public.
• Operate computers, phones, calculators, and other office tools effectively.
• Drive and move vehicles safely as required, including test drives, customer deliveries, and lot repositioning.

Equipment & Tools Used:

• Computers, calculators, phones, adding machines, and staplers
• Hand tools, measuring tools (micrometers, calipers, gauges), and office supplies

Personal Protective Equipment:

• Leather-topped rubber-soled shoes
• Other required safety equipment as needed

Physical Demands:

• Intermittent standing (up to 60% of the day), walking (20%), and sitting (10%)
• Occasional bending, kneeling, crouching, lifting (up to 20 lbs), and carrying (up to 10 lbs)
• Occasional pushing/pulling, climbing, crawling, twisting, and reaching
• Exposure to dust, fumes, gases, odors, noise, vibration, extreme weather, and automotive machinery

Work Environment:

• Combination of indoor office and service area environments
• Reasonable accommodations provided for individuals with disabilities

Why Work at Car Pros?

• Participate in maintaining a clean, organized, and professional dealership environment
• Protect and care for dealership property, tools, and vehicles

Benefits:

• Medical, dental, vision, short/long-term disability, and life/AD&D insurance for employees and families (eligible after 60 days) – Car Pros sponsors 80% of basic medical coverage
• 401(k) plan eligibility after one year of service
• Accrual of one hour of personal time off for every 30 hours worked

Pay: $71,656.00-$86,147.66 Annual Average

If you're ready to provide exceptional service and grow your career in the automotive industry, apply to join the Car Pros team today!