Key Accounts Manager

Job Description

Job Description

Position Summary

Responsible for representing Steffes in the promotion and sales of Steffes products. Responsible for maintaining a factory representative image in the designated market region.

Steffes Core Values

• Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
• Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
• Teamwork: We believe people achieve much more by working together.
• Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
• Safety: We view our co-workers as family members of our business and strive to ensure safety for all.
• Humility: We recognize and appreciate strengths and contributions beyond one’s self. We are modest, genuine, and authentic.

Key Responsibilities

1. Establish contact with existing accounts and understand and grow their product business with Steffes.
2. Work with new customers to establish relationships and increase business for Steffes.
3. Establish appropriate field management in sales territory.
4. Establish contacts, promote, and sell Steffes products, and follow up as needed.
5. Maintain customer master files and follow up records.
6. Participate in regional trade shows demonstrating the Steffes product line.
7. Assist in the development of promotional materials.
8. Assist in the development and implementation of a marketing program for assigned region.
9. Stay abreast of market trends.
10. Work with engineers regarding new products and/or changes.
11. Responsible for obtaining the knowledge needed to understand the sale, application, and use of Steffes products.
12. Responsible for projecting future expenditures for the fiscal budget.
13. Participate in the Steffes product training agenda, as required.
14. Submit updates of activity in area (quotes, sales, etc.) and weekly sales reports.
15. Provide sales projections for assigned region.
16. Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
17. Helps company meet its Strategic, Quality, and Safety objectives.
18. Other duties may be assigned.

Core Expectations

• Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• Environmental, Health, Safety (EHS) – Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality – Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
• Conduct - Demonstrate and support the Steffes Code of Conduct.
• Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
  
  • Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
  • Striving to deliver the best quality in daily work.
  • Promoting a positive image of Steffes and its products.
  • Being timely and punctual in attendance and following all policies and procedures.

Job Requirements/Qualifications

• Bachelor’s Degree in business administration, marketing or engineering
• 5+ years of outside sales experience
• Travel will be required – up to 25%
• Working knowledge of personal computers and software including word processing and spreadsheets.
• Important personal attributes: good telephone etiquette, thorough, patience, well organized, and service oriented.
  -OR-
• An acceptable combination of education and experience

Functional & Cognitive Requirements of Position

• This position requires walking, sitting, or standing to a significant degree.
  
• Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds.
  
• Must have the ability to climb ladders and/or stairs.
  
• Stooping, crouching, kneeling, and bending.
  
• Handling, feeling, and gripping would be required for some activities.
  
• This role may be subject to internal and external environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.