Technical Engineer
Omni Inclusive
Job Opportunity
Partner Relationship Management: Act as the primary technical point of contact; lead biweekly syncs and manage all communications via the "Collaboration Document."
Technical Support & Triage: Perform Level 1 troubleshooting for SDK-related issues on prototype hardware. Monitor communication channels (tickets, email, IM) to provide timely technical guidance.
Root-Cause Analysis (RCA): Conduct deep-dive analysis to differentiate between platform-level bugs and partner-side implementation errors.
Cross-Functional Liaison: Advocate for partner needs by routing complex issues to Developer Relations Engineering (DRE) teams with documented reproduction steps.
Workflow Optimization: Identify and suggest technical workarounds or optimizations specific to XR workstreams and application flows.
Required qualifications:
- Technical Stack: Proficiency in Android Studio and the Android mobile/XR application lifecycle.
- Tooling: Experience with enterprise issue-trackers (e.g., Buganizer, Jira).
- Soft Skills: Proven track record in partner-facing roles, specifically in managing external expectations and reporting status to executive stakeholders.
- Industry Experience: Previous experience in QA, Technical Support, or Developer Relations within the mobile or XR space.
Vacancy posted 4 days ago
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