Senior System Engineer

Responsibilities

• Analyzes data operations centersystem lifecycle, demand, and capacity needs. Plans for the maintenance, upgrades. and migrations of these systems ensuring that best practices and County standards are followed.

• Serves as data operations Center, technical subject matter expert for system implementations. system designs, installations, and refreshes of supported technology stacks.

• Administers the physical and virtual server environments. including Windows, RedHat Linux, VMWare. 0365. And Cloud systems.

• Configures and administers enterprise systems/nfrastructure, including NetApps, Veritas NetBackup, Oracle Exadata, and HP StoreOnce.

• Installs. configures. maintains, upgrades. troubleshoots. and repairs enterprise system hardware and peripherals, including disk arrays, fiber switches, and NAS devices.

• Administers and supports hybrid Microsoft Exchange environment consisting of on premise and 0365 Exchange.

• Performs scheduled and emergency patching using tools like MECM, and Ansible.

• Provides Tier 2 and Tier 3 Level incident and problem support consisting Of advanced troubleshooting Of end-user and system issues, configuration changesfrnodifications, internal coordination, remediation, and vendor engagement

• Provides Tier 2 and Tier 3 request fulfillment support consisting of completing tasks and work related to service catalog entries or requested items within the ITSM ticketing system.

• Creates and maintains backup strategies and disaster recovery strategies for enterprise systems.

• Monitors and uses system management toots to gather hardware and software inventories. install software, and remotely manage enterprise systems.

• Works closely with the Customer Support team, assisting With the diagnoses and resolution Of issues.

• Uses Information Technology Service Management (ITSM) software to manage incoming work requests, incidents, tasks. and problems.

• Develops and documents County technology standards, knowledge base articles, requirements, and configurations.

• Oversees enterprise license management and compliance.

• Manages vendors and contractors engaged in providing escalated support; assists vendors and contractors engaged in project delivery.

• Participates in on-call rotation. prcwiding off-hours support as necessary.

• Provides training and assists Other IT technical staff as appropriate.

Perform Other duties as required.

Supervision Exercised: This classification does not have supervisory authority, however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality. training, and guidance.

Typically serves as a subject matter expert on the scope Of functional area.

Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction. guidance, and coaching from supervisor

may be expected. There is a choice Of the appropriate procedure or policy to apply to duties. Performance reviewed

periodically.

Qualifications:

Knowledge, Skills & Abilities

• Must possess strong analytical skills.

• Ability to serve as and have expertise as a high-level, technical resource to IT staff and experience performing needs analysis, project planning, and resource scheduling.

• Ability to communicate effectively both verbally and in writing, including the ability to articulate user needs in technical and non-technical terms.

• Ability to establish effective working relationships With co-workers, County staff, and contractors. Ability to provide excellent customer service.

• Maintain regular and punctual attendance.

Required Education & Experience:

• Bachelor's degree in computer science, information technology, or a closely related field.

o Four years of related professional experience may substitute for the required degree.

Seven years of direct hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise

systems in a large, multi-user. multi-application environment.

Significant experience with ITIL Incident, Problem, and Change Management processes and principles.

Experience with physical and virtual server environments, including Windows, RedHat Linux, VMWare, 0365, and

Cloud.

Experience With ticket-based Service Desk software system.

Experience with virtualization technologies, Cloud technologies, System monitoring/alerting, performance tuning,

and resource optimization.

Preferred Education & Experience

Significant experience with Veeam. Zerto. and enterprise backup solutions.

Experience planning. testing, and executing disaster recovery and failover operations.

Experience managing enterprise storage platforms, including HPE, pure Storage, and Spectra Logic solutions.

Experience administering virtualization platforms. including VMware and Hyper-V.