Senior Reputation Communications Manager

We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation-and we need your help. The Communications & Marketing Team brings Zoox's mission, strategy, and values to life through clear, consistent, and engaging communications and programs. You'll find a creative, collaborative environment where great ideas thrive and where everyone is driven by the same big purpose.


We're looking for a Reputation Communications Manager to help lead Zoox's corporate response to a range of reputation management issues. This role requires a strategic communicator who can think quickly under pressure and can drive complex messaging across multiple stakeholders. You will develop and manage communications during all stages of external issues that arise, with the ability to deliver transparent and clear communications aimed at a variety of different audiences. You will work collaboratively and cross-functionally across a broad set of internal teams. You bring a deep understanding of the current media landscape, experience with high-profile incidents, and a proven history in protecting corporate brands.

In this role, you will:

• Create and execute communications strategies for emerging situations of varying degrees, often in a tight time frame. You will be responsible for maintaining and writing crisis communication plans and driving them from development to completion.
• Serve as a primary point of contact for media inquiries related to crisis issues, engaging directly with the media as situations develop. This includes managing relationships with key journalists and media contacts while monitoring media coverage and working closely with the social media team to identify potential issues before they escalate.
• Work with the broader Communications & Marketing team, Product, Legal, Safety, Policy, Operations, and other teams to align on crisis response strategies and ensure clear, precise communications across all stakeholders.
• Develop and implement strategies to communicate clearly and protect our corporate brand, both proactively and reactively, during times of heightened attention.
• Draft playbooks, statements, FAQs, and talking points that maintain transparency for a broad range of audiences at different stages of an issue.
• Remain calm under pressure and have the ability to navigate rapidly evolving situations.

Qualifications

• 8+ years of experience in crisis communications, issues management, or corporate communications, preferably within a fast-paced environment. Candidates must demonstrate proven experience managing high-stakes communications during crisis situations.
• Proven track record of calm under pressure and tight deadlines. Proactive and collaborative problem-solver, with exceptional writing and editing skills. Possesses the ability to simplify complex topics into understandable and consumer-forward content.
• Exceptional attention to detail and strong organizational skills are critical, as accuracy and coordination are key to incident communications. Candidates should be comfortable serving as a public spokesperson.
• A bachelor's degree in communications, public relations, journalism, or a related field.

$138,000 - $189,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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Accommodations

If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.