Fulfillment Advisor - Card

Job Description This job is responsible for acting as the primary interface to Treasury clients. Key responsibilities include leading, directing, and coordinating the implementation of highly complex treasury, cash management, card, merchant and depository products and services. Job expectations include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) and vendors in order to ensure a timely and smooth implementation process. Responsibilities Consults with client through implementation of treasury product package Facilitates internal and external client calls to work through implementation requests for successful completion Troubleshoots research, and responds to internal client team requests for resolution Engages key stakeholders for awareness throughout the implementation process, owning resolution for the client Line of Business Job Description Responsible for acting as the primary project manager to mid/high revenue clients implementing complex Corporate Card solutions. Responsibilities include leading, directing, and coordinating the implementation through a disciplined project management approach to drive time to revenue and create a world class client experience. Given these solutions are customized to fit the client's needs, the Project Manager will consult with the client on how they would like to use the solutions and work across our Product partners to ensure we have implemented the right solution for our client. Third‑party engagement with providers who offer card solutions may be required depending on scope and the project manager will be accountable for the overall success of the implementation. Exceptional organizational and influential skills will be critical to having success in this role. Required Qualifications Must have Treasury Fulfillment or Card Fulfillment experience given the complex learning curve for the role Must have experience working directly with BB, GCB, or GCBK clients Desired Qualifications Project Management experience or certification Ability to work in a client based environment meeting goals Skills Attention to Detail Client Management Customer and Client Focus Oral Communications Account Management Adaptability Analytical Thinking Critical Thinking Written Communications Active Listening Collaboration Problem Solving Stakeholder Management Shift and Hours Shift: 1st shift (United States of America) Hours per week: 40 #J-18808-Ljbffr Bank of America