Reservation Supervisor

WELCOME TO YOTEL A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design‑led environments make a real connection with modern travellers on the go. MAKING YOUR HOTEL EXPERIENCE NON-STOP YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology. Location: YOTEL Miami Position: Reservation Supervisor Description: The Reservation Supervisor oversees the daily operations of the reservations department, ensuring accurate booking procedures, rate management, and exceptional guest service. This role monitors room inventory, and works closely with revenue and front office teams to maximize occupancy and revenue. Responsibilities Monitor call quality and reservation accuracy Oversee room reservations via phone, email, and online channels Ensure accurate entry of reservations into the OPERA system Handle complex bookings, group reservations, and VIP requests Resolve guest inquiries, complaints, and special requests professionally Monitor room availability, rates, and inventory Assist with rate loading and system updates Work closely with Revenue Management to maximize occupancy and ADR Review daily pickup, cancellations, and no‑show reports Prepare daily and weekly reservation reports Ensure compliance with hotel policies and procedures Maintain knowledge of hotel services, promotions, and packages Support Front Office operations as needed Qualifications High school diploma required; hospitality degree preferred 2–3 years of hotel reservations experience Previous supervisory experience preferred Proficiency in PMS systems (Opera, OnQ, etc.) Strong communication and organizational skills Ability to multitask in a fast‑paced environment Core Competencies Leadership and team development Attention to detail Customer service excellence Revenue awareness Problem‑solving skills Rate of Pay Shift Full‑Time/Part‑Time: Full‑Time Exempt/Non‑Exempt: Non‑Exempt EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr