Application Support Analyst

The Enterprise Application Business Analyst is responsible for eliciting and documenting requirements, optimizing end-to-end business processes, and ensuring that enterprise applications- such as ERP, MES, quality, and analytics platforms-deliver measurable business value. This role owns the functional design, backlog grooming, and UAT coordination for enhancements and projects, and serves as a trusted liaison between business stakeholders and technical delivery teams. The ideal candidate combines strong process expertise (manufacturing/supply chain/finance), excellent communication skills, and hands-on experience shaping solutions in complex, global environments. Business Analysis & Process Design Facilitate discovery sessions, interviews, and workshops to capture business objectives, pain points, and KPIs. Document current-state processes and define future-state designs that improve quality, throughput, and cost. Translate requirements into clear user stories, acceptance criteria, and functional specifications. Define data requirements, master data impacts, and controls to ensure integrity and compliance. Quantify expected benefits and success metrics for each initiative. Application Functional Ownership Serve as the functional SME for enterprise applications (e.g., ERP—Microsoft AX/Dynamics, MES, Quality/LIMS, PLM, CPQ, CRM, and analytics). Partner with solution architects to design scalable configurations, integrations, and extensions. Maintain product backlogs, prioritize enhancements, and manage release scope in alignment with roadmaps. Support configuration, prototyping, fit-gap analysis, and documentation of solution designs. Coordinate and execute system/regression testing and UAT with business stakeholders; manage defect triage to closure. Project & Change Delivery Support project planning, estimating, and risk management for application initiatives. Prepare user training materials and deliver enablement sessions for new capabilities and process changes. Ensure adherence to ITIL/SDLC processes for change, incident, and problem management. Track adoption and benefits realization post-go-live; recommend iterative improvements. Data, Reporting & Controls Partner with data teams to define semantic models, KPIs, and analytics that align with business goals. Validate data quality, reconciliations, and lineage across systems; propose remediation as needed. Ensure compliance with cybersecurity, privacy, and regulatory requirements across processes and data. Contribute to standard operating procedures, governance, and audit-readiness documentation. Vendor & Stakeholder Management Collaborate with software vendors and service partners to evaluate solutions, estimates, and delivery quality. Support statement-of-work creation, review deliverables, and monitor service levels. Build trusted relationships with business leaders; act as a proactive advisor on process and technology options. Education & Certifications Bachelor’s degree in Information Systems, Business, Supply Chain, Engineering, or related field (Master’s preferred). Desired certifications: CBAP/CCBA (IIBA), PMI-PBA, ITIL Foundation, ERP/MES vendor certifications. Experience 3-5+ years of business analysis experience with enterprise applications in multi-site or global environments. Hands-on experience with ERP (Microsoft AX/Dynamics or similar) and at least one adjacent domain (MES, Quality, Planning, Finance, or CRM). Proven track record leading requirements, process redesign, and UAT for medium-to-large projects. Experience working in or supporting manufacturing and supply chain operations with 24/7 uptime requirements. Familiarity with integration patterns, APIs, and data models; ability to partner effectively with technical teams. The Enterprise Application Business Analyst plays a critical role in translating business needs into scalable, value-driven enterprise application solutions. This position partners closely with cross-functional stakeholders and IT delivery teams to optimize end-to-end business processes and ensure enterprise systems—such as ERP, MES, Quality, and Analytics platforms—support data-driven decision-making and operational excellence. Key responsibilities include leading requirements discovery, documenting current-and future-state processes, developing user stories and functional specifications, and owning functional design through testing and user acceptance. The role serves as a functional SME for enterprise applications (including Microsoft AX/Dynamics and related platforms), manages backlogs and priorities, supports UAT, and helps drive successful change adoption and benefits realization post-go-live. The ideal candidate brings 3-5+ years of enterprise business analysis experience in manufacturing or supply chain environments, strong process and data acumen, and the ability to collaborate effectively with both business leaders and technical teams. Experience with ERP systems, integrations, and global, multi-site operations is essential, along with strong communication and stakeholder management skills. #J-18808-Ljbffr