Operations Manager

Our client is seeking a sophisticated, hands-on Luxury Retail Operations Manager to lead the operational build-out and launch of their second U.S. flagship boutique in the Miami Design District, while helping establish the operational infrastructure for future domestic expansion. This is a rare opportunity to help build the operational blueprint of an emerging global luxury Jewelry Maison in the U.S.

Must have:

• Luxury flagship opening experience
• Strong project management and execution capabilities
• Entrepreneurial mindset with the ability to thrive in fast-paced environments
• White-glove luxury operating standards
• Solutions-oriented leadership style
• Exceptional organizational and communication skills
• Polished executive presence

Core Responsibilities:

Store Development & Flagship Opening Execution

Lead all operational aspects required to successfully open the Miami flagship, including:

• Construction coordination with general contractors, architects, and vendors
• Permit tracking and municipal approvals
• Certificate of Occupancy readiness
• Fire alarm approvals and inspections
• Elevator certification and inspections
• HVAC commissioning
• Electrical activation and meter setup
• ADA compliance verification
• Security system installation, CCTV, and vault readiness
• POS, telecom, Wi-Fi, and back-office infrastructure setup
• Insurance compliance and COI management
• Vendor scheduling and site access coordination
• Final punch-list oversight
• Opening readiness audits and operational launch execution

Luxury Boutique Operations

Establish and maintain operational excellence across all boutique functions, including:

• SOP development and implementation
• Opening and closing procedures
• Client hospitality standards
• Packaging standards and inventory management
• Inventory controls, cycle counts, and shrink prevention
• Jewelry handling protocols
• Repair and aftercare operations
• Vendor procurement and facilities management
• Payroll and scheduling systems
• KPI reporting and operational dashboards

Merchandising & Client Experience Support

Partner closely with retail leadership to ensure operational execution supports an exceptional client experience:

• Fixture procurement and installation
• Showcases, vitrines, safes, and millwork coordination
• Lighting calibration and maintenance
• Visual merchandising operational setup
• Branded packaging replenishment and inventory management
• Catering and hospitality coordination
• VIP salon operational standards
• Launch events and in-store experience execution

Security & Compliance

Oversee all security and compliance protocols, including:

• Vault security procedures
• Armored transport coordination
• Alarm monitoring systems
• Inventory audits and cycle counts
• Emergency procedures and safety readiness
• Operational compliance audits

Please submit your resume for consideration!

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