Patient Service Representative

The Patient Services Representative is responsible for enhancing the patient’s overall experience during their visit. The Representative will work directly with patients to assist with the admission and check-in process, review insurance eligibility and financial responsibilities, and schedule appointments. The Representative will be responsible for collecting any patient co-pays or outstanding balances. The Representative will also need to complete other tasks that contribute to the day-to-day functions of the office. Duties/Responsibilities: Below are theprimary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation. Greeting,educating, andinstructingpatients through admission and check-inprocess. Verify patient information and check-in for scheduled appointments. Notifypatientsof insurance benefits and financial responsibilities. Answer telephone and direct calls appropriately. Manage clinical schedules andassistclinical staff as needed. Monitor account balances, payment plans, andcollectionreports. Crosstrainwith county patient services staff and help cover county offices whenrequested. Performcash handling responsibilities and daily reconciliation of cashdrawer. Other duties as assigned. Physical Requirements: Occupational Exposure Risk Classification: Thenormal work routine involvesminimalexposure to blood, bodyfluidsor tissues. The normal work routine has aminimalergonomic risk for repetitive motion impairment. The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area. Required Qualifications: Education:High School Diploma or GEDrequired. Experience:Minimum of one (1)yearexperience in an office setting; Experience in Healthcare Customer Service preferred. Certificate or Professional License:No Certificates or Professional Licenserequired. Valid driver’s license and activeautoinsurancecoverage. Satisfactory results from criminaland driving record background checks. Promise of Equal OpportunityandFostering a Fair and Respectful Workplace: Bowen Health is an equal opportunity employer committedto fostering an inclusive,diverseand respectful workplace.Wecomply withall applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees. Bowen Healthprohibitsdiscrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care. Qualifications Education Required High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Bowen Health