Insurance Agency Customer Service Representative
Part-time
DeNooyer Auto Group
DeNooyer Direct Insurance Services is seeking a dedicated Insurance Agency Customer Service Representative to join our team in Colonie, NY. Our insurance agency is located inside the DeNooyer Chevrolet dealership. In this role, you will be a point of contact for customers, providing exceptional service and support related to insurance policies. You will assist clients with their inquiries and ensure a smooth and positive experience throughout their interaction with our agency. The insurance agency hours are Mon-Thur 9:00am -7:00pm; Fri 9:00am - 6:00pm and Sat 9:00am - 5:00pm. This is a part time position - the candidate must have availability some evenings and rotating Saturdays. Schedule to be determined. Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in-person, and directing to the assigned agent if necessary.
- Maintain accurate and up-to-date customer records and documentation.
- Collaborate with the insurance carriers and internal teams (both agency staff and dealership sales and office personnel) to resolve issues and provide solutions for mutual customers.
- Support administrative tasks related to customer service operations such as gathering information for policy changes, payment processing and filing.
- High school diploma or equivalent; additional education or certifications in insurance is a plus.
- Previous customer service experience, preferably within the insurance or automotive industry.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Proficiency with computer systems and customer management software.
- Detail-oriented with excellent problem-solving abilities.
- Competitive hourly wage of $18.00 - $22.00, paid weekly.
- Opportunities for professional growth and development.
- Supportive and friendly work environment.
Vacancy posted more than 2 months ago
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