Customer Service Representative

Job Description

Job Description

Company Summary

Camelot Print & Copy Centers is the leading printing services company in the Capital District, and offer a variety of print & copy services under one roof. “We don’t just sell copying and printing… we sell service & quality!” This motto is very easy to say but extremely difficult to perform each and every day. Camelot does this by recruiting the best production staff in the area, a top-notch design team and highly responsive service personnel.

 

Camelot Print & Copy Centers proudly serves the Capital Region and the Mid-Hudson Valley, New York.

Position Summary

Reporting to the Customer Service Manager, the Customer Service Representative is responsible for delivering products to customer locations, educating current and prospective customers, answering questions and closing opportunities for follow on sales with existing accounts and new accounts.

 

Success in this position is dependent upon the Customer Service Representative’s ability to be customer focused, detail oriented, rapidly build relationships, listen, solve problems and increase sales.

 

How You’ll Make an Impact

• Become an expert on Camelot Print & Copy Centers products, services and how Camelot will meet the needs of current and future customers
• Learn, understand and communicate all product offerings, the specific characteristics of each and benefits to the client
• Responsible for ensuring all scheduled orders are properly delivered 
• Greet customers, provide an exceptional customer experience consistent with company mission 
• Listen, ask relevant questions and obtain necessary information to assist the customer in error-free completion of their project
• Embrace Camelot Print & Copy Centers sales methodology in an effort to source and foster new customer relationships
• Respond to sales phone and email inquiries professionally, quickly and without error 
  

 

What You Must Bring to This Role

• High school diploma or general education degree (GED); or equivalent combination of education and experience - required
• Associates degree from a 2-year college and/or 4 years related experience or training; or equivalent combination of education and experience - desired
• Demonstrated success rapidly building and maintaining customer facing relationships - required
• Demonstrated success selling - required
• Proven success working independently - required
• Demonstrated competence in Microsoft Office, (Excel, Word, and PowerPoint) - required
• Proven comfort handling multiple tasks in a fast-paced environment while maintaining poise and patience - required
• Exposure to and comfort with basic math skills, such as addition, subtraction, multiplication, and division - required
• Valid driver’s license free from traffic violations - required
• Commitment to operate safely and effectively - required
• A history of exceptional attention to detail and commitment to "doing things right the first time" - required

Compensation, Benefits & Fun Stuff

• Be a part of a locally owned & operated business, who values treating everyone with integrity & respect
• Be a part of a progressive company who strives to reinvest in their staff and community 
• Financial Wellness Evaluation
• Paid sick days
• Paid vacation (full time employees)
• Paid personal days (full time employees)
• Paid holidays (full time employees)
• Comprehensive medical, dental, vision & life insurance plan (full time employees)

Working Conditions & Physical Efforts

• Ability & willingness to travel/”be on the road” from 5% to 95% of the time
  
• Intellectually intense, fasted paced and often changing environment
• Work is performed in an interior office environment
• Work may be performed in a production environment
• Visual functions being those of near vision, depth perception, and ability to adjust focus
• Talking and hearing occur continuously in the process of communicating with leadership & customers
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
• This role requires moderate physical effort and has limited exposure to physical risk
• This role requires regular lifting of up to 50 pounds and occasional lifting of up to 75 pounds 
• Transportation to and from work locations
  

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments given to an employee in this role. Employees are expected to perform any and all duties (compliant, legal & ethical) assigned by the Company leadership, collaboratively and with the best intention of the customer and company.

This role is posted in partnership with HR Resolved, Inc.