Service Desk Specialist
Astreya Partners Inc
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users. Responsibilities Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels. Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility. Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office, inventory tracking, and basic troubleshooting. Perform conference room maintenance sweeps and basic troubleshooting. Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur. Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate, ensuring their issues are fully fixed and they have an optimal IT experience. Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects. Overtime responsibilities as needed. What we’re looking for 2+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment. Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics. Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN. Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing ("WebEx", "MS Teams", "Zoom"). Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority. #J-18808-Ljbffr
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Culture Fits
Littleton, CO1 day ago $20.64 - $24.28 per hour
...advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it... ...integrated health and social services. This role works the front desk at the Coalition’s publicly accessible sites, helping manage the...SuggestedFor contractorsWork at officeColorado Coalition for the Homeless
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Denver, CO1 day ago - ...individual to fill the newly created role of Manager, Accounting Services , reporting directly to the Director of Accounting. You will... ...please email: ****@*****.*** or call the HR Service Desk at (***) ***-****, option 1. Please note, due to EEOC/OFCCP compliance...Full timeContract workPart timeWork experience placementWork at officeLocal areaFlexible hours
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Denver, CO3 days ago $30k - $40k
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Aurora, CO2 days ago$50k - $63.16k
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Centennial, CO14 days ago$39.27 - $64.8 per hour
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Denver, CO8 hours ago$100k - $120k
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Denver, CO2 days ago$19.77 - $31.64 per hour
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Denver, CO2 days ago$17 per hour
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Lakewood, CO1 day ago$19.95 - $24.52 per hour
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Denver, CO8 hours ago $23 per hour
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