O&O Operations Manager

Position Operations Manager – Full‑time, Onsite. Reports to the General Manager. Exempt under FLSA. Company Overview Sky Zone, part of CircusTrix, is a leading active indoor entertainment brand focused on enriching lives through boundless play. Key Responsibilities Lead Daily Execution and Team Success Supervise team leads and frontline team members during scheduled shifts. Coach in real‑time to build a culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution – staffing, guest flow, inventory, cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real‑time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow Ensure guests feel welcome, safe, and supported from check‑in to check‑out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high‑volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well‑functioning facilities and hold the team to brand standards. Lead by example to create a worry‑free, play‑filled environment for all. Qualifications Minimum 2–3 years of formal management or supervisory experience, with direct responsibility for leading teams in a high‑volume, guest‑facing industry (hospitality, entertainment, retail, fitness, or restaurants). Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time. Strong communication skills; able to give feedback with care, build trust quickly, and coach in the moment. Comfortable with scheduling, labor targets, and supporting operational goals. Hands‑on leadership style—ready to jump in, solve problems, run a shift, or set the tone on a busy day. Proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems. Availability to work evenings, weekends, and holidays. Why This Role Matters As Operations Manager, you keep the park in motion—supporting the team, enhancing guest joy, and ensuring nothing falls through the cracks. Your steady presence, quick thinking, and calm leadership drive the memorable experience that defines Sky Zone. Compensation & Benefits Base salary $70,304 plus bonus opportunity based on qualifications, experience, and performance. Full‑time employees receive medical, dental, and vision coverage, and a 401(k) plan with company matching (eligibility based on age and tenure). CircusTrix and its brands are proud to be equal‑opportunity employers. All qualified applicants will receive equal considerationfor employment. #J-18808-Ljbffr CircusTrix, LLC