IT Program Manager

Job Description

Job Description

IT Program Manager

SSE is a leading provider of cybersecurity compliance solutions headquartered in St. Louis, Missouri. As a top Managed Service Provider (MSP) / Managed Security Service Provider (MSSP) in the US, we are committed to helping organizations navigate the complexities of cybersecurity and regulatory compliance. As a defense contractor ourselves, SSE recently achieved NIST 800-171/Cybersecurity Maturity Model Certification (CMMC) Level 2 certification, underscoring our expertise in the cybersecurity standards we help our clients meet. We believe in winning as a team, living with integrity, quality first, and a service-minded focus.

The primary responsibility is to provide full range of Program Management to SSE processes externally with clients.

· Engage with client and internal stakeholders to create and manage project plans and objectives

· Plan, schedule and allocate appropriate resources to projects and teams

· Plan, schedule, and manage all project efforts to ensure that all projects are delivered within budget, scope and on-time

· Implement procedures to track progress, changes, costs, and schedules

· Manage all applicable hardware and software purchasing used in service provision

· Identify and lead resolution processes for project issues

· Manage all documentation

· Manage multiple projects simultaneously

· Proactively and regularly report progress to client stakeholders and internal leadership

· Assess each project upon completion and document process improvements

COMPETENCIES:

· Proven working experience as a project manager within the IT/cybersecurity industry

· Excellent written and verbal communication skills

· Strong focus on customer service

· Technical competency/understanding of network architecture, hardware/software, etc.

· Critical thinking, problem solving, and conflict resolution skills

· Be client-facing, adaptable and responsive to customer needs

· Collaborate across multiple client and internal environments

EDUCATION & EXPERIENCE:

· Bachelor’s degree from an accredited university

· Project management qualification (PMP) or equivalent desired

· 4+ years of project management experience is desired