Systems Administrator

As the Systems Administrator, you are responsible for supporting both end users and core infrastructure systems, including Windows Server services, Microsoft 365 administration, backups, and basic network operations. In this role, you will perform routine infrastructure maintenance, execute server administration tasks, and support technology deployments while following established standards and procedures. You will also serve as an escalation point for IT Support Specialists, contribute to system reliability and security, and help maintain the technology environment that supports Waffle House operations. The Systems Administrator is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you! What We Offer: Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities Employee Assistance Program free to all Associates and their household members Paid time off up to 4 weeks and six paid holidays A strong, unique culture built upon putting people first, showing up and servant leadership Unlimited learning and development opportunities Internal referral program Community involvement and volunteer opportunities Team building activities department and company-wide What you\'ll do: Provide advanced end-user support and serve as an escalation point for IT Support Specialists Administer Active Directory and Microsoft 365 environments, including user accounts, permissions, and access controls Execute Windows Server updates, patching cycles, and routine maintenance activities Monitor system health, investigate alerts, and assist with resolving infrastructure issues Support backup operations, validation checks, and restore testing efforts Perform workstation deployments, PC migrations, asset tracking, and technical documentation maintenance What we\'re looking for: Working knowledge of Windows Server technologies, including Active Directory, DNS, DHCP, and Group Policy Experience supporting Microsoft 365 administration, including user accounts, mailboxes, licenses, and Teams Basic-to-intermediate networking knowledge, including TCP/IP, DNS, VPNs, and routing fundamentals Strong troubleshooting and problem-solving skills with the ability to research and resolve technical issues independently Excellent written and verbal communication skills with a strong attention to detail A collaborative team player with a strong sense of accountability and commitment to customer service Experience/Educational Requirements: Bachelor\'s degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience will be considered 2 years of experience administering Windows Server environments Experience supporting Microsoft 365 administrative functions in a professional environment Understanding of cloud infrastructure concepts and modern IT systems Industry certifications such as Network+, Security+, MS-900, or AZ-900 are a plus Who Are We? In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).* We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER #J-18808-Ljbffr