Referral Coordinator

About the Job

SUMMARY:

• Demonstrate Christ-like behavior and attitude in all job duties and responsibilities.
• Helps clients gather necessary and available community resources.
• Empower clients to address and resolve obstacles to health.
• Research, collect, and disseminate accurate information regarding specialty and diagnostic services in the area.
• Assist patients with referrals to other agencies.
• Guide mammogram patient through healthcare system by providing education, assisting with access issues, developing relationship with service providers, tracking interventions and outcomes.

ESSENTIAL DUTIES and RESPONSIBILITIES include:

• Process all subspecialty, diagnostic, and mammogram referrals, communicating with outside specialty care and diagnostic agencies and with IPA/health plans (if applicable) to initiate referral, and on a periodic basis as needed until appointment is obtained.
• Notify patients of appointment times, educate them regarding significance of specialty/diagnostic appointment, provide reminder calls, and assist them with following through with their appointments.
• Must know how to submit for Durable Medical Equipment (DME).
• Track status of referrals on ongoing basis: if assigned, maintain referral log including, at a minimum: specialty, date of referral, date of appointment, date patient notified, show/no-show status, date specialty consult note received by LACHC, and date consult note reviewed/signed by LACHC provider.
• Document and maintain accurate records for all client encounters including phone encounters and correspondence.
• Prepare and submit monthly reports of activities as requested.
• Research and update outside referral sources on an ongoing basis.
• Communicate and share information with Patient Navigators from other LACHC service sites.
• Serve as a liaison between patients and medical staff for both internal and external services.
• Educate clients regarding available benefits (such as Medi-Cal, Managed Care plans, etc.), and refer to Eligibility Specialists to assist client in obtaining such benefits.
• Assist with preparation of forms.
• Assist with implementation of outreach strategies for various screening events (such as Mammograms, Pap smears, etc.).
• Provide patient education regarding breast health awareness.
• Reviews patient charts prior to releasing to requesting provider/dept for needed forms and reviews prior to refilling to assure completion. Replenishes forms as needed. Returns records to providers for completion when indicated.
• Understands how their role fits into a Patient Centered Medical Home model of care.
• Other duties may be assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in psychology, social work or related field from a four-year college or university or 2 years of work experience, or an equivalent combination of education and experience required.
• Prior case management experience preferred.
• Prior experience working with the homeless, substance using, or chronically mentally ill individuals preferred.
• Medical Assistant experience a plus.

COMPUTER KNOWLEDGE:

• Experience with Microsoft Windows, Microsoft Access, and Microsoft Excel preferred.

LANGUAGE SKILLS:

• Familiarity with medical terms and operations of clinics useful.
• Proficiency in English required, Bi-lingual/ Bi-literal Spanish highly preferred.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as totals, proportions and percentages.

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee will be exposed to carriers of contagious diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.

The employee will have access to patient charts which contain confidential information about medical conditions and other personal matters. The employee must display a commitment to maintaining patient confidentiality at all times.

WORK STATUS:

• Full-time, Regular, non-exempt position with Medical, Dental, Vision and 403B Retirement Plan with employer match.
• Equal Opportunity Employer.
• Willing to consider candidates with criminal history.

About the Company

Los Angeles Christian Health Centers opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles County. Today, 120 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our 10 part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles and Watts.