Bilingual Member Service representative

Bilingual Customer Service Representative | Customer Service, Billing & Account Support | Hull, GA

Looking to build a long-term career in customer service while making a direct impact in your local community? As a Bilingual Customer Service Representative , you will assist customers with account inquiries, billing questions, payment processing, and service requests in both English and Spanish. This role combines customer support, account management, cash handling, and administrative responsibilities while serving as a key point of contact for customers. The ideal candidate is customer-focused, detail-oriented, and comfortable managing multiple tasks in a fast-paced office environment while delivering exceptional service and maintaining accurate records.

Job Details

• Direct Hire

• Hull, GA 30331 - Fully on-site

• Shift: 8:00am–5:00pm, Monday–Friday

• Pay: $25/hourly 

What You'll Be Doing

• Provide exceptional customer service to customers in both English and Spanish through in-person, phone, and email interactions

• Process new service applications, account requests, and service orders

• Assist customers with billing inquiries, account maintenance, payment processing, and service-related concerns

• Receive and process payments, deposits, membership fees, and other account transactions

• Research and resolve account discrepancies, billing adjustments, and service issues

• Maintain accurate customer records and documentation within company systems

• Prepare daily cash reports, bank deposits, reconciliation reports, and related accounting documentation

• Input and verify customer information, meter readings, payments, and account updates

• Assist customers with online account access, mobile app support, and self-service kiosk inquiries

• Generate account-related correspondence, notices, forms, and customer communications

• Support daily office operations while maintaining compliance with company procedures and controls

• Collaborate with internal departments to ensure timely resolution of customer requests and concerns

• Maintain a professional, courteous, and service-oriented approach in all customer interactions

What We're Looking For

• Fluent bilingual communication skills in both English and Spanish required

• High School Diploma or GED required

• Additional coursework or training in accounting, business, finance, or a related field preferred

• Minimum of one year of customer service, cashiering, banking, financial services, utility services, call center, or general office experience

• Experience handling cash transactions, payment processing, and account reconciliation preferred

• Ability to work effectively in a team-oriented environment

• Basic knowledge of billing, consumer accounts, or financial transactions preferred

• Strong computer proficiency and data entry accuracy

• Ability to prioritize work, manage multiple responsibilities, and meet deadlines

   

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.