Customer Advisor, Expert Center+ (Dallas)

In-Person Concierge

We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. This role is for someone who thrives on creating warm, personalized interactions and takes pride in leaving every customer better than they found them. The goal is to deliver a premium, highly attentive service experience where customers feel at ease and confident they are in the right place. As an in-person Concierge, you will serve as a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated host and navigator, listening carefully to each customer's situation and connecting them with the right service or expert within the TurboTax network. This is a seasonal, non-exempt role.

Your primary mission is to ensure every customer who walks through our doors feels genuinely welcomed, heard, and supported. This is a role for someone who finds deep satisfaction in the quality of the experience they deliver someone who understands that a calm, confident, well-guided customer is the best outcome. Your warmth, attentiveness, and commitment to service excellence are what set the tone for the entire location.

Key responsibilities include delivering a world-class customer experience, warmly greeting customers, listening attentively, serving as a knowledgeable guide, reducing friction at every step, following up thoughtfully, supporting customer acquisition and retention activities, and championing the Intuit and TurboTax brands.

As a TurboTax Concierge, you'll receive access to exceptional company benefits and resources, including a 401(k) savings plan with company matching, paid sick time, employee stock purchase plan, E&O insurance provided by Intuit, employee assistance program, discounts on Intuit products, ongoing collaboration opportunities with TurboTax's network of growth-minded professionals, and more.

Qualifications include 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role, a proven track record of delivering exceptional customer experiences, full availability for a flexible 20-hour minimum weekly schedule, including afternoons, evenings, and weekends, and willingness to adhere to company standards including time and attendance, office etiquette, and uniform and grooming standards.

What you bring includes proven experience in a high-touch, customer-facing role, proactive, perceptive, and empathetic nature, a deep passion for hospitality and service excellence, a calm, reassuring presence, flexibility and comfort with ambiguity, natural ability to listen actively, communicate clearly, and guide customers to a positive resolution, thriving in a collaborative team setting, and commitment to a culture of continuous improvement.