Automotive Service Advisor

Automotive Service Advisor Szott Auto

Join The Szott I96 CDJR Team! We are a rapidly growing organization located in New Hudson, MI. We prioritize exceptional customer experiences and foster a vibrant company culture. Our team is dedicated to building lasting relationships and providing excellent solutions to our clientele. If you're enthusiastic about connecting with people and want to contribute to a positive environment, this opportunity is for you!

Is Szott Auto Right for You? Ask Yourself:

• Are you looking for a career with growth opportunities and long-term security?
• Do you feel appreciated and fairly compensated?
• Do you want flexible hours and a fun work environment?
• Would you like to be part of an amazing culture with community involvement and team events like cookouts?

If you answered YES, Szott Auto may be the perfect fit. We're a growing business that values great teammates and a positive workplace experience.

The Automotive Service Advisor is responsible for delivering a positive customer experience by promptly greeting clients, assessing vehicle concerns, and providing clear repair estimates. This role supports service department efficiency while ensuring a high standard of communication, organization, and customer satisfaction.

Benefits:

• 401(k) + matching
• Health, dental, and vision insurance
• Flexible schedule
• Paid time off & training
• Employee discounts
• Retirement plan
• Opportunities for advancement
• Professional development support

Responsibilities:

• Maintain Customer Satisfaction Index as per Stellantis guidelines.
• Greet customers promptly and professionally, addressing their needs and concerns.
• Conduct vehicle assessments, including test drives, to identify mechanical issues.
• Provide accurate estimates for labor, parts, and time based on shop capacity.

Requirements:

• Minimum of 2 years of experience as a service advisor, with at least 1 year in a Stellantis Branded dealership using WI Advisor.
• Proven track record of success in the automotive service industry.
• Excellent communication and interpersonal skills.
• Valid driver's license and ability to pass background checks and drug screenings.
• Strong attention to detail and a commitment to maintaining a clean and organized workspace.

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Location:

• Must be able to commute to or relocate to locale prior to starting

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.