Full-time Patient Service Representative / Tech Aide

Patient Service Representative/Tech Aide

Lumexa Imaging partner American Health Imaging has an entry-level Patient Service Representative role open in Mount Pleasant, South Carolina. We are looking for a customer-service focused candidate that is looking to excel in a medical office setting! The full-time Patient Service Representative/Tech Aide will work 10am-5pm assisting techs with patients, and from 5pm-7pm will be the Closing Patient Service Representative at the front desk.

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking Patients In / Out
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records
• Assist technologists during contrast administration and patient care
• Prepare patients for imaging procedures
• Escort patients and provide pre-exam instructions
• Help patients on and off the imaging table
• Prepare exam rooms between patients
• Keep patient flow moving to help technologists stay on schedule
• Monitor schedules and communicate changes with the imaging team
• Provide excellent customer service throughout the patient experience
• Support front desk operations as needed

What We're Looking For:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• Ability to work in a fast-paced clinical environment
• Excellent communication and customer service skills
• Team-oriented with a positive attitude

Benefits:

• Monthly Bonus Opportunity
• Medical, Dental, Vision, Life Insurance & Pharmacy Plans
• 401(k) with employer contribution
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Compensation is determined based on several factors, including experience, certifications, skills, internal equity, geographic location, and business needs. Benefits and bonus eligibility vary based on position and employment status.