Membership Associate, Shipping and Fulfillment

Membership Associate, Shipping and Fulfillment

The Calyx Institute is seeking applications for a Membership Associate for our shipping and fulfillment operations. This position is responsible for preparing and shipping membership benefits packages to members, optimizing shipping activities to improve efficiency and eco-friendliness, and representing The Calyx Institute through professional and responsive communication with members. This position will also track inventory, supplies, and costs associated with membership benefits fulfillment, help maintain the membership database, and assist with some administrative tasks.

Essential duties and responsibilities include, but are not limited to:

• Receiving and arranging incoming deliveries in designated storage areas.
• Packing and shipping outgoing member packages.
• Optimizing shipping and fulfillment operations.
• Updating Calyx databases to track memberships and inventory.
• Coordinating with the membership team to resolve shipping-related questions and member issues using Help Desk software, and over email and/or the phone.
• Resolving international shipping issues.
• Other tasks as assigned.

Preferred qualifications and experience:

• 0-2 years professional experience in similar roles.
• Ability to communicate in spoken and written English.
• Strong attention to detail and accuracy.
• Ability to lift up to 25lbs.
• Familiarity or experience with FOSS and the Internet freedom and digital rights ecosystem is a plus.

This is a full-time, salaried, exempt, on-site position, located in the Brooklyn, NY office and reporting to the Membership Director. The salary range for this position is $55,000 - $60,000, commensurate with experience and qualifications.

Calyx offers health, vision, and dental insurance, HRA and Transportation FSA options, unlimited vacation, and 401k retirement plan options with up to 10% employer matching contribution. Additionally, Calyx operates on a four-day work week. This position is included in a union-represented collective bargaining unit (CWA Local 1101), and specific employment terms and conditions are subject to collective bargaining.

To apply, submit your required application materials via the link below. No applications submitted via email will be considered. Applications will be reviewed on a rolling basis until the deadline.

Required materials:

• 1-page cover letter in PDF format
• 1-page resum in PDF format

Application Deadline: Thursday, July 16th 5pm (eastern time)