Founder Voice & Customer Story Lead
Edra
Edra, a leading AI startup in New York, is seeking a multifaceted individual to enhance our public presence and define our communication strategy. You will collaborate directly with founders to articulate our mission and develop compelling narratives around our customers' successes. The ideal candidate has a track record of impactful work, demonstrable writing skills, and is deeply engaged in the AI space. This role requires someone who can navigate high-volume content production while maintaining quality. Join us to shape Edra’s public narrative and contribute to a transforming sector. #J-18808-Ljbffr Edra
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...you, you’ll fit right in. Who You Are At Justworks, we believe that listening to our customers is one of our greatest strategic advantages. The Voice of Customer (VoC) Program Lead will bring that belief to life by turning feedback into insight, and insight into action...SuggestedCasual workWork at officeLocal area- Figma is seeking a Customer Marketing Manager to lead its storytelling through the voices of its users. This full-time role involves managing content strategy, shaping narratives, and collaborating across various teams to promote Figma's products effectively. Ideal candidates...SuggestedRemote jobFull time
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Jasper AI is seeking a Customer Marketing Manager to amplify the stories of their enterprise customers through compelling content and strong relationships. This remote role emphasizes the impact of Jasper AI on client strategies. With a focus on developing customer narratives...SuggestedRemote job$80k - $100k
Female Founders Fund is seeking a Platform Manager based in New York City. This role involves leading events such as Camp FFF and CEO Summit, managing community support, and elevating diverse voices in venture. The ideal candidate will have 2-3 years of relevant startup...$120k - $200k
...alone, we 10x'd our revenue and customer base — and we're just getting... ...is backed by $8M from leading investors including Bling Capital... ...quarter). We're led by technical founders from McKinsey QuantumBlack,... ...lifecycle touchpoints Be the voice of the customer Gather and...Work at office- Conveo is seeking a Social Media Lead in New York, NY, to take charge of its social media presence, focusing on innovative and bold content... ...creating viral moments and driving engagement through a unique voice and approach. This role offers competitive compensation and...
$52k - $75k
...Partnering with Sales and Operations, the Customer Service Lead will provide best‑in‑class customer support, ensuring a seamless customer experience... ...to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive...Temporary workWorldwide- ...mission is to guide and inspire our customers to make style a source of... ...believe all colleagues have a voice and access to share their... ...Programs at Bloomingdale’s, you will lead customer feedback programs... ...to influence, tell compelling stories, and gain trust to implement new...Work at officeShift work
$45k - $55k
...prestigious Inc. 500 Female Founder Honoree award. After... ...a feed; you'll be the voice and face that bridges... ...rituals to life in our customers\' inboxes through GIFs... ...asking for next Taking the lead on proactive community... ...engaging with customer stories, and fostering loyalty...Full timeWork experience placementImmediate startRemote work- ...product market fit and a growing base of customers who love our product — including Anthropic... ...investors including IVP, Menlo Ventures, Founders Fund, and 8VC, along with founders and... ...doesn't have to read "CS": Implementation Lead, Chief of Staff, PM owning a customer motion...
- ...of the biggest brands in the world from account abuse. Many of our biggest customers have been using us for 5+ years and are used to communicating directly with me, our engineers and founders. You’d be our only CS hire as of now with the space to build out a function....Work at officeRemote workFlexible hours
$130k - $170k
...We are seeking a Customer Success Lead with 6+ years of experience to lead a small team of CSMs and manage the post‑sale lifecycle for our medical... ...across the company to further hone messaging and ensure the voice of the customer is represented in our product roadmap....Full timeWork at officeWork from home$75k - $85k
...Customer Experience Lead — Craighill (Brooklyn, NY) Compensation: $75,000–$85,000 | Full-Time | On-Site Role Overview As Craighill’s Customer... ...brand you cared about. An exceptional writer. You adjust your voice naturally from a quick DM to a careful, high‑stakes email,...Full time- ...Following an excellent seed round and rapid customer adoption, we’re expanding our customer... ...product and engineering teams to represent the voice of the customer The ability to distill... ...’ll do As our founding Customer Success Lead, you won’t just support customers — you’...Work at office
$158.2k - $197.8k
...children’s television at Mercury, but we do believe that the founders, builders, and entrepreneurs who turn to us for context... ...and just a little bit magical. To that end, Mercury’s Stories team is looking for Video Lead to own and grow our YouTube presence. You’d join a...FreelanceRemote work- UnderDefense LLC seeks a hands-on B2B PR and Personal Brand Manager to shape and run the communications engine while elevating the founders’ voices. You will build media presence, craft corporate and executive messaging, and drive thought leadership from the ground up in a...Remote work
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...Class in New York is seeking a creative mind to lead their social media strategy and content... ...Instagram and TikTok, collaborating closely with founder Taryn Toomey, and leveraging video production skills to enhance brand voice. Applicants should have a strong background...Flexible hours- ...providers can focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - Enterprise, you'll own relationships with Arya's largest... ...Sales to develop enterprise case studies and reference stories. Become a thought partner to COOs and Directors of...
- About the Position: We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams... ..., brands will need new tools and technologies to tell their stories to consumers online - and a new marketing ecosystem will be...Immediate start
- First American is seeking a Customer Resolution Specialist to handle escalated inquiries via phone, email, and written communications.... ...troubleshoot, and resolve complaints, ensuring the customer’s voice is heard and issues are thoroughly addressed. You will manage cases...Remote job
- ...’re taking those learnings and using AI to automate all that work. Lean team of 7. Ex-founders and experts working in person in SoHo, NYC. Why join us? You’ll help build the customer function for what we believe can become the last marketing platform. You’ll work directly...Immediate startRemote work
$70k - $110k
...We are backed by Y Combinator and serve some of the leading U.S. based executive search firms. Our customers are operators; they make money when they make... ...matters to them. We have been growing fast, and our founders have been handling support directly. We have hit the...Remote work- ...providers can focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - SMB, you’ll own relationships with Arya’s small and mid... ...how they work while serving as one of the closest voices to the customer inside Arya. What You Will Do Serve as...Work at officeImmediate start
$130k - $170k
...built on trust and respect. Every voice matters. Every contribution... ...Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings... ...is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc...Full timeWork experience placementWork at officeWork from home$135k - $175k
...The role Candid Health is seeking a Customer Support Lead to enable our Support team as we continue to scale. In this role, you will be responsible... ...while increasing efficiency and representing the customer’s voice to the rest of Candid. Work with your Support team pod to...Work at officeFlexible hours- ...About Abacum Abacum is the leading Business Planning solution for finance teams to... ...Planning! The Role You won't be managing customer relationships. You won't be running... ...person in this role will be a meaningful voice in how Abacum approaches the post-sale commercial...Shift work
- ...Bloomingdale's Inc. is seeking a Manager, Voice of Customer Programs, to drive customer feedback initiatives that inform business strategies. You will manage various feedback programs, work closely with internal teams, and ensure effective delivery of actionable insights...
- ...turning each experience into meaningful relationships, customer insight, and beautiful content. The kind of person we... ...each event: photos, short clips, guest quotes, founder content, testimonials, customer stories, and social moments. Notice the useful details: what...Contract workLocal area
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