Inside Sales Support Representative

Inside Sales Support Representative

Location: Frederick, MD (On-Site)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Salary: $65,000 - $70,000 per year

Employment Type: Full-Time, Direct Hire

About the Opportunity

A well-established distributor serving industrial and electronic hardware markets is seeking a detail-oriented and customer-focused Inside Sales & Sales Support Representative to join its growing team. This position plays a critical role in supporting customer accounts through quote generation, order processing, account management, and exceptional customer service.

Key Responsibilities

• Enter and process customer orders accurately and efficiently.
• Prepare and manage customer quotes, including pricing, lead times, and product sourcing.
• Serve as a primary point of contact for assigned customer accounts.
• Respond promptly to customer inquiries regarding orders, pricing, delivery schedules, and product information.
• Maintain customer records and activities within CRM and ERP systems.
• Coordinate with internal departments to resolve customer issues and ensure timely order fulfillment.
• Build and maintain strong customer relationships through responsive service and effective communication.
• Identify customer needs and recommend appropriate products or solutions.
• Support account growth by delivering a high level of service and account management.

Qualifications

Required

• 3+ years of inside sales, sales support, customer service, account management, or order-entry experience.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Experience processing quotes, orders, and customer requests.
• Intermediate Microsoft Excel skills and overall computer proficiency.
• Excellent written and verbal communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• High School Diploma or GED.

Preferred

• Experience working within a CRM system.
• ERP experience, preferably within a distribution environment.
• Experience with Prophet 21, Epicor, or similar distribution software.
• Background in industrial distribution, fasteners, hardware, components, or related industries.
• Strong problem-solving and critical-thinking abilities.

Benefits

• Eligible employees enjoy a competitive benefits package that includes:
• Medical, dental, and vision insurance
• Prescription drug coverage
• Paid time off
• 401(k) with employer match
• Company-paid life insurance
• Company-paid long-term disability insurance

If you have strong data entry skills, experience supporting customers and sales teams, and enjoy working in a dynamic environment, we'd love to hear from you. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.