IT Support Analyst - Santa Clarita

Salary: $71,640 - 71,640 per year Requirements:

• We prefer a bachelors degree in computer science or a related discipline, or equivalent experience.
• We require at least 2 years of experience in help desk, IT support, or a similar customer-facing technical position.
• We look for a solid grasp of service management concepts, including ITIL.
• We expect strong customer service instincts and the ability to follow documented procedures.
• We need excellent written and verbal communication skills; English is primary, and German, Portuguese, or Spanish are a plus.
• We value the ability to work collaboratively in a team-oriented IT environment.
• We require a general understanding of networking fundamentals such as DNS and DHCP, beyond basic end-user connectivity troubleshooting.
• We need the ability to analyze issues and solve problems with moderate complexity.
• We require the ability to travel and work from our Valencia and Burbank locations.
• ITIL 4 Foundation certification is preferred.
• Microsoft 365 Certified: Fundamentals (MS-900) certification is preferred.

• We triage, categorize, and resolve tickets in Freshservice, escalating more complex or unclear issues to Level 2/3 support with clear notes on what has already been done.
• We manage user access requests and account lifecycle tasks in our IAM platform and Active Directory/Entra, including provisioning, deprovisioning, group changes, and permission updates.
• We handle password resets, MFA troubleshooting, and MDM device enrollment and ongoing administration.
• We provision and troubleshoot common business applications using established procedures.
• We diagnose and resolve hardware, software, and network connectivity issues for end-user devices, including basic setup, driver troubleshooting, and vendor coordination when replacement is needed.
• We maintain distribution lists and shared mailbox access according to standard requests.
• We follow our IT standards, processes, and policies, while keeping ticket records accurate and contributing knowledge base content for recurring issues.
• We deliver front-line customer service and set clear expectations with users about resolution timing and escalation status.
• We work independently on routine requests while partnering with Level 2/3 analysts on escalated matters and providing thorough handoff details.
• We support our Valencia and Burbank offices.
• We provide remote support for our locations in Georgia and Massachusetts.
• We collaborate with colleagues in California, Brazil, Argentina, and Germany.

• Active Directory
• Hardware
• IAM
• Support
• ITIL
• Microsoft 365
• Network
• Office 365
• Cloud

More:

We are Eckert & Ziegler Isotope Products, part of the Eckert & Ziegler Isotope Products Segment, and we contribute to saving lives through the design, manufacture, and distribution of radioactive sources and material products for medical, industrial, inspection, research, and calibration applications. Our business provides sealed and unsealed radiation sources and related solutions for medical imaging, industrial measurement and analysis, oil well logging, environmental monitoring, pharmaceutical manufacturing, non-destructive testing, radiation processing, sterilization, and more. This onsite IT Support Analyst I role is based in Valencia and Burbank, California, with remote support for Georgia and Massachusetts, and collaboration across teams in California, Brazil, Argentina, and Germany. We offer a benefits package that includes employer-paid medical and dental coverage, 401(k) matching, generous PTO and paid holidays, long-term disability, life and AD&D, flexible spending accounts, tuition reimbursement, and profit sharing. The hourly pay range is $34.50 to $38.00, depending on experience.

last updated 42 week of 2026