Community Manager

The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. The role ensures the implementation of company policies, procedures, and programs that maintain a well-managed, well-maintained property within established management operations while ensuring compliance with all regulatory agencies and investors. Essential Job Functions Customarily and regularly exercises discretion and independent judgment in defining and achieving property objectives and is primarily responsible for evaluating these objectives and making recommendations for changes to property structure, management, and goals. Responsible for renewal offers to residents prior to lease expirations. Responsible for creating and posting 10‑day notices and small balance letters for non‑payment of rent and sending in late fees. Overseeing finalized paperwork for Move Out Review and submitting it to Haven Residential. Ensures work orders are entered and closed out timely. Resident Management Constantly strive to achieve a 95% or higher collected occupancy rate. Strive to renew 100% of all resident leases at or close to market rents and at least 30 days prior to expiration of existing leases. Be the first point of contact for residents. Perform duty of showing, accepting applications, and completing the lease process for current and future available units. Ensure all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move‑ins. Submit all leases and applications immediately upon completion with appropriate deposit dollars. Ensure all leases are fully signed and money paid prior to issuance of property keys and access codes. Complete resident move‑in and move‑out checklists with residents. Complete the vacate settlement statement and return it and all lease copies to the office within one week. Complete weekly activity summary and time log and submit as required each week to the Regional Manager. Maintain confidentiality on all matters pertaining to the property, ownership, and residents. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to multi‑family housing. Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual. Document and log all maintenance requests. Contribute to monthly and weekly financial reporting. Marketing Study the surrounding market, noting trends and opportunities with respect to utilities, parking, value‑added services and community needs. Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal. Conduct open houses and participate in other events as requested by Corporate Managers. Distribute all resident communications as needed (newsletters, notices, etc.). Design, recommend to Regional Manager and implement approved resident retention and incentive programs. Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company. Employee Management Customarily and regularly directs the work of a minimum of two full‑time team members. Responsible for monitoring and evaluating team member performance and has primary authority for providing recommendations regarding hiring, firing, promotion and other changes of status of team members within the property. Provide mentoring and training to enhance employee value. Provide quick and decisive disciplinary action when required. Monitor, record, and ensure proper time reporting, quality/efficiency for work completion, and follow‑up on make‑ready completion. Regularly manage employee needs, training of certifications and overall teamwork. Qualifications The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they are able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Superior organization and communication skills. Ability to provide courteous and professional service to residents, team members and supervisors. Ability to maintain courteous and professional relations with vendors and other service providers. Must be honest in time reporting. Reliability is a must. Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.). Valid driver's license may be required. Education and Experience Educational degree not required. At least one year of experience preferred. #J-18808-Ljbffr