Tax Technician - Los Angeles Field Office

Job Description And Duties If you enjoy working in a team environment where you can apply your critical thinking, customer service and analytical skills then we have the perfect opportunity for you. We are a team that provides excellent customer service to the public to help resolve their tax related issues. We are looking for a self-motivated individual who is responsible and enjoys mentoring and collaborating with others to join our team. In your role, you will perform two essential aspects of the job. The first workload is to maintain an inventory of delinquent accounts and collect the proper amount of tax. The second workload is providing excellent customer service assisting our public counter. In your customer service role, you will: Assist customers pertaining to the collection and resolution of Personal Income Tax, Business Entity, and Non-Tax Debt accounts Assist customers in a professional manner Need to be able to work in a fast paced environment, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making Work shifts are between the hours of 8:00 am - 5:00 pm, Monday through Friday. Position(s) is located in the following office location: Los Angeles, California Additional positions may become available (RPA 2627-00051). Position Details Job Code #: JC-529181 Position #(s): View phone number on click.appcast.io-XXX Working Title: Tax Technician - Los Angeles Field Office Classification: TAX TECHNICIAN, FRANCHISE TAX BOARD

$3,558.00 - $4,457.00 A

$4,017.00 - $5,032.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Los Angles County Telework: In Office Job Type: Permanent, Full Time Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements". Knowledge of the Personal Computer (PC), including Microsoft Excel and Word applications Excellent interpersonal and customer service skills Ability to effectively deal face to face with the public and establish and maintain positive working relationships Ability to handle changing priorities and work under pressure Excellent communication skills, both verbal and written Willingness to adjust work schedule to meet operational needs Strong organizational and multi-tasking skills Ability to effectively work independently and in a team environment Knowledge of Taxpayer Information (TI), Business Entities Tax System (BETS), Taxpayer Folder (TPF), and Case Management (CM) Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: Human Resources Contact: View phone number on click.appcast.io Hiring Unit Contact: Kiley Randell View phone number on click.appcast.io View email address on click.appcast.io EEO Contact: Reasonable Accommodation Unit View phone number on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) Final Filing Date: 9/11/2026 #J-18808-Ljbffr California Franchise Tax Board