Field Operations Technician

JOB SUMMARYThe Mobile Technician - Field Operations Technician plays a crucial role in delivering exceptional service to our customers by handling the installation, maintenance, and troubleshooting of Otodata devices at customer sites. This position requires a hands-on, customer-focused approach, with a strong emphasis on quality and efficiency. In addition to performing on-site technical tasks, the technician will work closely with the customer service team to ensure seamless communication and prompt resolution of any customer issues. The ideal candidate will possess a blend of technical expertise, problem-solving abilities, and a dedication to delivering a superior customer experience.RESPONSIBILITIESField Service & Support: Provide exceptional service and customer support during field visits or dispatches, ensuring timely and efficient solutions.Workflow Coordination: Ensure work is aligned with the scheduled tasks to maintain smooth and timely operations.On-Site Tasks: Oversee all aspects of on-site installations, repairs, maintenance, and testing of equipment, ensuring proper functionality and compliance.Troubleshooting & Problem Solving: Diagnose errors or technical issues and implement the most appropriate solutions to ensure optimal performance.Reporting & Documentation: Generate clear, detailed, and timely service reports that document work performed, technical issues, and resolutions.Process Improvement: Document, develop, and enhance established processes and procedures to improve service efficiency and quality.Safe Vehicle Operation: Safely operate company vehicles and utilize field automation systems to optimize workflow and service delivery.Protocol Compliance: Follow all company protocols and field procedures to ensure consistency, safety, and high-quality service.Team Collaboration: Cooperate with technical teams and share information across the organization to improve service delivery and technical support.Relationship Building: Foster positive relationships with customers, vendors, and partners, ensuring productive and successful interactions.Service Feedback: Provide constructive feedback to both internal and external customers to improve service delivery, installations, and overall experience.SKILLS PROFILES AND REQUIRED QUALIFICATIONSEducation/ Experience/ CertificationEducation:- Required: High school diploma or equivalent.Preferred: Associate's degree or technical certification in a related field (e.g., Information Technology, Electronics, or Engineering).Experience:Proven experience in field operations, technical support, or equipment installation and maintenance, preferably in a mobile technician or similar role.Strong troubleshooting experience with electronic devices or IoT technology.Experience in customer-facing roles, demonstrating excellent communication and problem-solving skills.Certifications: (Preferred but not required):Certification in technical support, electronics, or a related field (e.g., CompTIA A+, Network+, or equivalent).Valid driver's license with a clean driving record (required for vehicle operation).Have no criminal or judicial record related to the services offered.Previous telemetry or gas industry experience (Asset).Geographic knowledge of United States (Asset).SkillsField Service Expertise: Demonstrated experience in field service roles, with a strong ability to perform installations, troubleshooting, and repairs in a variety of environments.Technical Proficiency: Ability to diagnose, test, repair, and service technical equipment, ensuring functionality and compliance with company standards.Travel Flexibility: Willingness and ability to travel for fieldwork, including repairs, service calls, and training, with flexibility to adapt to changing locations and schedules.Self-Motivation & Responsibility: Strong sense of autonomy, initiative, and accountability in completing tasks and managing responsibilities without direct supervision.Adaptability: Comfortable working flexible shifts and adjusting to dynamic schedules and changing work environments.Attention to Detail: High level of rigor, precision, and commitment to delivering excellent, meticulous service in all aspects of the job.Process Adaptability: Ability to quickly adapt to evolving products, processes, and support procedures, staying current with technical advancements.Customer Service Excellence: Exceptional customer service skills, with a sharp focus on delivering positive experiences and maintaining high professional ethics.Fast-Paced Environment: Thrives in dynamic, fast-paced work environments, effectively managing multiple tasks while maintaining quality and accuracy.Availability for Travel: Ability to travel up to 75% of the time, ensuring readiness for field assignments and customer engagements. #J-18808-Ljbffr Torrey Holistics