Quality Associate

Quality Associate

Salary: $90K-120K Location: Washington, DC - onsite Employment Type: Full Time Clearance Requirements: Active TS or Q level clearance is required

Who We Are Management Solutions LLC (MSLLC) is an award-winning management consulting firm delivering solutions for our partners' most complex challenges. Since 2002, we have supported federal and commercial clients through expertise in project and program strategy, delivery and implementation, engineering and technical advisory services, workforce solutions, and digital solutions. We are distinguished by our reputation for managing mission-critical projects and helping organizations improve performance through innovative, people-centered solutions. MSLLC has been recognized as Small Business of the Year by the U.S. Small Business Administration, the Department of Energy, and Oak Ridge National Laboratory and has been named one of the Top Employers in the Greater Knoxville area.

Why Join Our Team At Management Solutions, we believe our people are the foundation of our success. We are committed to fostering a collaborative and caring culture where employees feel valued, supported, and empowered to grow. We seek professionals who think critically, solve complex problems, and are dedicated to building and sustaining a high-performing, people-centered organization.

Responsibilities

• Implement and maintain the Project Quality Control Plan and quality assurance/quality control procedures across the program.
• Conduct quality reviews of program activities and deliverables; review and approve designated deliverables prior to customer submission.
• Identify quality issues, deficiencies, risks, and nonconforming work products; document findings and communicate observations to project leadership.
• Track corrective and preventive actions through resolution, verify successful implementation, and escalate unresolved or noncompliant items to senior management.
• Collect, analyze, and report quality metrics and KPIs; develop dashboards and reports to communicate trends, risks, and improvement opportunities.
• Support project leadership in establishing quality objectives, performance measures, and continuous improvement initiatives; evaluate process effectiveness and recommend improvements.
• Maintain quality records, audit documentation, and supporting evidence in accordance with program requirements.
• Ensure quality management processes align with applicable federal agency requirements, contractual obligations, and recognized industry quality standards, and promote consistent quality practices across teams.
• Support customer meetings, management reviews, and other program activities related to quality performance.

Qualifications Required

• Bachelor's degree in business, engineering, information technology, quality management, or a related field.
• Minimum of 5 years of experience in quality management, quality assurance, quality control, project management, program management, or related discipline.
• Experience reviewing deliverables.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• U.S. citizenship is required due to federal contract requirements.
• Active Department of Energy Q clearance, or active Top-Secret security clearance.
• Ability to successfully meet all MSLLC employment background screening requirements.
• Ability to work full-time onsite in Washington, DC.

Skills and Competencies

• Strong knowledge of quality assurance principles, continuous improvement methodologies, and risk-based quality management practices.
• Excellent written and verbal communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple audits, reviews, deliverables, and corrective actions in a fast-paced environment.

Preferred

• Experience developing, implementing, or maintaining Quality Management Plans, Quality Control Plans, or comparable program-level quality processes. Experience identifying, documenting, tracking, and resolving quality deficiencies or noncompliant items.
• Experience collecting, analyzing, and reporting quality metrics to program leadership.
• Experience supporting large-scale federal IT, digital transformation, or enterprise technology programs.
• Experience implementing or maintaining Quality Management Systems (QMS) for federal government programs.
• Familiarity with ISO 9001 Quality Management Systems and other applicable ISO quality management frameworks.
• Familiarity with ISO/IEC 20000 and 27001 is a plus.
• National QA or Nondestructive Examination (NDE) certification.
• Experience supporting Agile, hybrid Agile, or other structured project delivery methodologies.

Working Conditions

• Occasional travel may be required.
• Work is performed in a professional office environment using standard office equipment.
• The position is primarily sedentary but may require occasional standing, walking, and attending meetings across customer locations.
• Must be able to read, interpret, and produce written deliverables, quality reports, and audit documentation in English, and communicate effectively in English with program leadership, customers, and technical/non-technical stakeholders in meetings and reviews.

Equal Employment Opportunity Statement Management Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, or protected veteran status. Equal Employment Opportunity (EEO) is the Law. Management Solutions is committed to providing reasonable accommodation to applicants and employees with disabilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

What We Offer Management Solutions offers a comprehensive benefits package including Medical, Rx, Dental and Vision Insurance, company paid short-term disability and life insurance, 401k plan with up to a 5% match with immediate vesting, Flexible Spending Accounts, PTO, paid holidays, and more!

Disclaimer This job description is intended to convey information essential to understanding the scope of the position and is not a complete list of skills, efforts, duties, responsibilities, or working conditions associated with it.