Case Manager
$17 per hourBlount Partnership
Customer Service Representative $17
Customer Service Representatives Responsibilities:
- Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
- Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
- Maintain service-level expectations, adapting to varying call volumes and fast paced workflows, particularly during peak times or after new account transfers.
- Keep detailed and personalized notes to aid in call resolution and training.
- Organize and maintain information for quick reference during calls.
- Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
- Communicate technical or training needs proactively to management.
- Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time
Customer Service Representatives Qualifications:
- Meet the assigned minimum number of phone calls/attempts/accounts per day.
- Typing score of 45 WPM.
- Good tenure at previous jobs (2+ years in a relevant field).
- Maintain attention to detail in data entry and recording conversations.
- Ability to work independently from home in a quiet, uninterrupted environment.
- Strong organizational skills to ensure information is easily accessible and utilized effectively
- High Speed Internet (hard-wired)
- High School Diploma or equivalent.
Customer Service Representatives Shift:
- Required hours are Monday-Friday, 11:30 AM - 8:00 PM
- One Saturday shift every four weeks (9:00 AM - 3:30 PM) and a compensatory day off the following week.
- Optional and Mandatory overtime
Express Associate Benefits:
- Vacation pay
- 401(k)
- Referral bonuses
- Work From Home: All equipment provided (internet access and office supplies not included).
Applying is easy! Pick any of the following:
- Call View phone number on click.appcast.io, ask for Magy.
- Walk-In: 8am-3:30pm MON-FRI, 631 William Blount Drive, Maryville, TN or 808 Highway 68, Suite #4, Sweetwater TN 37874.
- Submit an application at Expresspros.com/AlcoaTN.
- Quick apply here:
- Email: View email address on click.appcast.io.
Vacancy posted 4 days ago
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