Senior Director, Operations and Maintenance

Description

Reports To: Vice President, Business Operations & Alignment
Travel Potential: 25-50%
Compensation: $165,000.00 - $200,000.00 based on experience

Company Profile:

Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.

With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.

Build a Career. Build What Matters.

Job Summary:

As the Sr. Director of Operations & Maintenance, you will ultimately be responsible for leading national and regional telecommunications operations and maintenance programs, driving operational excellence, and ensuring successful delivery of infrastructure services. You will lead operations teams, program managers, contractors, and cross-functional partners to deliver high-quality maintenance solutions while meeting customer expectations, safety standards, and business objectives. As the Sr. Director of Operations & Maintenance, your customers are internal operations teams and external telecommunications clients, and you will make meaningful contributions to the company's success through operational leadership, process improvement, risk mitigation, and strategic execution.

Key Responsibilities (Including, but not limited to):
• Lead national and regional operations and maintenance programs supporting fiber, wireless, and telecommunications infrastructure.
• Oversee the full lifecycle of OSP maintenance activities from ticket acceptance through completion while ensuring quality, safety, budget, and schedule compliance.
• Lead, mentor, and develop operations teams while managing contractor, subcontractor, and vendor performance through KPIs and performance reviews.
• Drive process improvements through standardized workflows, dashboards, reporting, scheduling, resource allocation, and data analytics.
• Collaborate with engineering, permitting, procurement, finance, legal, field operations, and customers to support successful program execution and business growth.
• Provide executive-level reporting, operational insights, and recommendations to improve performance, efficiency, and customer satisfaction.
• Additional responsibilities within functional scope based on business needs

Required Qualifications:

Education, Licensing, and Certifications
• Bachelor's degree in Construction Management, Civil Engineering, Telecommunications, or a related field.

Experience
• 10+ years of experience in telecommunications construction, operations, maintenance, or program management.
• Minimum of 5 years of experience leading large-scale infrastructure programs and senior-level teams.
• Experience managing multi-million-dollar telecommunications programs across multiple geographic regions.

Skills and Abilities
• Strong knowledge of OSP/ISP construction practices, fiber deployment, and wireless infrastructure.
• Strong financial acumen with experience managing budgets, forecasting, and operational performance.
• Excellent leadership, communication, negotiation, and stakeholder management skills with the ability to operate in a fast-paced, matrixed environment.

Preferred Qualifications:
• Project Management Professional (PMP) certification or equivalent.
• Experience leading nationwide telecommunications operations and maintenance programs.
• Experience supporting large-scale fiber and wireless network infrastructure deployments.

Physical Requirements:
• Ability to work in an office environment and travel regularly to field sites and regional offices.
• Ability to occasionally work evenings or weekends to support critical operational milestones.
• Must be able to pass a pre-employment background check and drug screen.

Congruex Culture & Benefits:

Congruex's culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:
• Medical, Dental & Vision benefits with 70% paid by the company
• 401(k) with company match up to 4% and immediate vesting
• Flexible PTO for exempt roles & competitive PTO accrual for non-exempt roles
• 10 company paid holidays (9 standard and 1 floating)
• Company Paid Short-Term and Long-Term Disability coverage
• Company Paid Maternity & Parental Leave options
• Company Paid Basic Life Insurance (with employee paid voluntary options)
• Annual Safety Boot Program of up to $150 per eligible field employee per year
• Safety Points Program for eligible field employees redeemable in the company store
• Free wellness benefits like counseling, financial planning, and more

Additional Employment Information:

We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.