Business Operations, Logistics Associate

divh2Logistics Associate/h2pCompany Overview: Indicate Technologies is a leading provider of advanced manufacturing solutions, specializing in 3D printing, 3D scanning, and metrology equipment and services. We empower businesses to accelerate product development, enhance manufacturing processes, and achieve their goals through innovative technologies and expert guidance. Our mission is to catalyze success by delivering high-performance solutions ensuring mutual success for our customers, suppliers, and ourselves./ppPosition Overview: Reporting to the Business Operations Logistics Lead, the Logistics Associate supports the Logistics team, ensuring that products are delivered accurately, efficiently, and on time. In addition, the Logistics Associate is also responsible for scheduling general service requests. The Logistics Associate is a key contributor to the Business Operations team as they keep the flow of business moving forward./ppSuccess in this role requires strong organization and time management skills, effective communication, ability to work in a team-oriented environment, strong attention to detail, and problem-solving skills. Success in this role is achieved through the combination of accuracy, display of efficiency, and proactivity./ph3Key Outcomes:/h3pExecute daily logistical operations of sales orders:/pulliProcess and manage all incoming email and web purchase orders ulliCreate jobs and collect all needed documentation/li/ul/liliCoordinate payment terms, shipping details, and fulfillment logistics ulliGenerate pack slips/liliSubmit vendor orders / fulfill from inventory/liliCoordinate vendor fulfillment obligations/liliSubmit packing slip for lead / manager approval/li/ul/liliProcess all incoming web orders ulliCreate jobs and collect all needed documentation/li/ul/liliCoordinate fulfillment logistics of web orders ulliGenerate pack slips/liliSubmit vendor orders / fulfill from inventory/liliCoordinate vendor fulfillment obligations/liliSubmit packing slip for lead / manager approval/li/ul/li/ulpExecute daily logistical operations of service scheduling:/pulliCoordinate service scheduling flow with lead / manager/liliConduct customer outreach for calibrations, upgrades, and repairs/liliResponsible for preparing and sending service quotes/liliGenerate packing slips for service-related orders/liliConfirm service approvals with customers and coordinate service details/liliProvide customer support and respond to service-related inquiries/liliManage purchase orders for required parts and rental kits/liliSchedule services and coordinate technician availability/liliMonitor parts order status and update schedules accordingly/liliCoordinate service scheduling as needed based on parts availability/li/ulpAct as first layer of support for all customer inquiries:/pulliServe as the initial point of contact for all customer inquiries/liliEnsure a professional, timely, and customer-focused communication standard/liliTriage and resolve general questions or issues promptly and accurately/liliEscalate complex or unresolved matters to the appropriate team or lead/liliDocument all customer interactions in HubSpot/li/ulpMarket Research: Stay up to date on company offerings and industry trends/pulliStay knowledgeable about 100% of Indicate Technologies product and service offerings/liliStay updated on competitor offerings/liliProvide customer engagement insight ulliIdentify product and service offering gaps/li/ul/liliProvide buyer insight observations ulliIdentify buying trends around products and services/li/ul/liliProvide customer landscape insights to rest of team/liliResearch new products and upcoming industry technology advancements/li/ulpExemplary/pulliProactively resolves daily logistical issues that arise/liliDemonstrates strong ownership of responsibilities/liliAlways strives for accurate and efficient outcomes/liliPromotes successful collaboration across Indicate Technologies/li/ul/div