Department Manager - Irrigation, Maintenance, & Landscaping

Job DescriptionJob DescriptionDescription:

Are you an experienced green industry leader who loves building strong teams and growing a business? Ryan Lawn & Tree is looking for a Department Manager to lead our Irrigation, Maintenance, Landscaping operations.In this role, you'll own the overall performance of the department, from financial goals and customer satisfaction to recruiting, training, and developing your team. You'll set clear standards, lead strategic planning, and partner with other department leaders to help the branch succeed. You'll also stay connected to the field, stepping into production when needed and working directly with clients. This role will oversee a team of 10+ associates and about $2 million in annual revenue, with plans to grow to 20+ associates and $4 million or more in annual revenue. It's a great opportunity for a leader who wants to build and shape a growing department.What You'll DoLead Department PerformanceLead the department through strategic planning to set financial goals that align with company goalsGet team buy-in on goals, keep a constant eye on the department's financial position, and make adjustments as neededOwn the department's overall financial performance, including production, sales, and growthLook for opportunities to innovate and reduce costsMake sure the department meets customer satisfaction standards measured by NPS, Google reviews, and other metrics, and take corrective action when scores fall shortBuild and Develop Your TeamRecruit, hire, and retain a strong team in partnership with HRCoach team members to build their skills, efficiency, and knowledge, and make sure they have the tools, resources, and training needed to serve customers wellSet clear standards aligned with Ryan Pro Standards, and hold leaders and associates accountable using the Crucial Conversations modelEnsure every associate receives their 90-day, mid-year, and annual performance evaluations, along with annual compensation reviewsSet department goals aligned with company strategy for every associateTake part in associate development and succession planningLead team meetings, leadership meetings, and continuing educationOversee Field OperationsOversee field operations with a focus on teamwork, efficiency, and qualityStep into field production as needed to meet department goals and customer needsMake sure facilities and equipment needs are met, and all legal and safety requirements are achieved, working closely with the Safety teamStay current with industry trends, new products, equipment, and servicesTake Care of Our ClientsWork with clients regularly, and handle customer service recovery and retention for dissatisfied customersCollaborate Across the CompanyPartner with other department managers, directors, and senior leaders on strategic initiatives, special projects, labor sharing, referrals, and revenue growthWork with Marketing to target campaigns toward services with growth potentialRequirements: 5+ years of lawn and landscape maintenance and landscaping leadership experienceComprehensive knowledge of irrigation system service and installationThorough knowledge of landscape maintenance and design/build practices, along with general knowledge of other Ryan servicesComprehensive knowledge of the Great Game of Business (GGOB) and department business operationsStrong problem-solving and leadership skills, with the ability to foster open communication and the sharing of ideasExcellent written and verbal communication skillsProficiency with Microsoft and Google software, and with field-based software systemsGeneral knowledge of department equipment maintenance, and the ability to safely operate department equipmentA valid driver's license and DOT certificateThe ability to lift 50 pounds, push and pull objects while walking 3 or more miles per day, and work outdoors in all weather, year-roundSuccessful completion of position-specific Ryan U training and field assessment** SAFETY-SENSITIVE POSITION: This is a safety-sensitive position requiring the operation of vehicles and equipment. All offers of employment are contingent upon successful completion of a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment. We hire great people for our employee-owned company. As a member of our team, you'll become a partner in the highest-quality lawn and tree company in the Midwest.Why work at Ryan?In addition to being a non-smoking, EEOC-compliant company with real advancement opportunities, we offer:Full-time, year-round employment with starting compensation of $80,000-$90,000 depending on experience, plus bonus opportunitiesExcellent benefits package, including health, dental, and vision insurance100% Employee Stock Ownership Plan (ESOP)401(k) with company match11 paid holidays plus 1 floating personal holiday17 Paid Time Off (PTO) DaysZR\nCompany DescriptionRyan Lawn & Tree is a $100M+ professional Lawn & Landscape company — and we're still growing. From our roots in the Midwest, we now serve customers across Kansas, Missouri, Oklahoma, Nebraska and Iowa, with more opportunities ahead for the people who grow with us. We're not just building a business — we're building careers, and we're looking for people who want to build one here.Company DescriptionRyan Lawn & Tree is a $100M+ professional Lawn & Landscape company — and we're still growing. From our roots in the Midwest, we now serve customers across Kansas, Missouri, Oklahoma, Nebraska and Iowa, with more opportunities ahead for the people who grow with us. We're not just building a business — we're building careers, and we're looking for people who want to build one here.