Case Manager II

Job Description

Job Description

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary

The Case Manager II supports and guide clients who desire housing access and/or recovery from substance use issues.  This includes activities that support and enhance stabilization and well-being.  In addition, this position is required to facilitate a weekly psychoeducation activity that increases knowledge and/or skill set for accessing community resources. This position interviews and assesses applicants for services, composing and implementing service plan of action with SMART and manageable goals.  All clients will have an assessment, service plan with goals & objectives, and bi-weekly/monthly progress notes. The Case Manager II will facilitate weekly workshops /psychoeducation groups/ informative activities that will support, promote, and enhance (the community) clients’ self-sufficiency and growth mindset. The principal duties are performed in an office environment and in the field and/or communities as needed.  This position is expected to collaborate and table at community events in the Tenderloin and throughout San Francisco’s marginalized communities. There will be occasional need to work evenings, weekends, and early mornings. 

 

This is a grant‐funded position and therefore is contingent on the agency's continued support at a full level of funding. 

Essentials Duties and Responsibilities

• Case Manager II will conduct/facilitate/coordinate 4 workshops activities per month that are inclusive, reflective of community needs, promote a growth mindset, and support language capacity.  All workshops require proof of participation (sign-in sheets), and monthly client satisfaction surveys.
• Coordinate and manage a caseload of at least a minimum of 15 clients with a professional, trauma-informed lens, client-centered, efficient, and equitable framework to help clients achieve their best stability, wellness and autonomy.
• Case Manager II will facilitate and complete client assessments, service plans, timely progress notes, determine case closure, and enter all documentation into the database systems (ONE System and Salesforce) daily. 
• Identify participant strengths and barriers to stability and assist participant to reduce barriers or challenges and connect to internal and external resources and services. 
• Proactively assess barriers to stability (or housing stability) for individuals experiencing homelessness to determine the best course of action steps; and support service navigation efforts to ensure service needs are being addressed. 
• This position requires staff to conduct/facilitate/coordinate workshops/groups daily that are inclusive, reflective, and guide participants through the stages of change. 
• Support the service navigation for seniors to ensure social connections and resources.
• Adhere to professional boundaries and standards. Understand and follow basis ethics, values, and principles of regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality, child protective services, contractual agreements, etc.
• Meet professional obligations through efficient work habits such as collaborating with co-workers, meeting deadlines, honoring schedules, attend and actively participating in staff and individual meeting, community meeting, supervision, case conferences, client conferences and in-service trainings.
• In collaboration with supervisor guidance, staff will complete a minimum of 15 hours of approved professional training and skill development each year. 

Minimum Qualifications

• Minimum of three [3] years’ experience in recovery-oriented field serving high-risk populations; or a bachelor's degree in social work/psychology or other related field, plus 2+ years’ experience working with socially and/or economically marginalized, multiply diagnosed populations. 
• Experience performing case management and group facilitation services; ability to conduct interviews and assessing client needs. 
• Strong verbal and written communication skills; and ability to connect with client base. 
• Proficiency in spelling, grammar and writing is needed to draft detailed instructions & case service plans 
• Demonstrated knowledge of principles and techniques of assessment, intervention strategies, counseling, harm reduction practice. 
• Ability to successfully work independently and collaboratively within a team.  
• Ability to multi-task projects and meet specific timelines. Strong attention to detail, particularly, documentation in case files and updating client database. 
• Works well under pressure and manages stress effectively in a demanding and fast paced environment. 
• Strong conflict resolution skills. Ability to de-escalate oneself and other people who may have difficulty managing their own behavior due to emotional, mental or physical illness and/or substance use;
• Knowledge of SF resources, services and benefits programs, including services and programs for families with children helpful.
• Proficiency with Microsoft Office Suite. Familiar with the ONE System and Salesforce strongly preferred. 

Certificates, Licenses, and/or Registrations

• Certified Peer Specialist or SUD Certification, or willingness to secure within 90 days from the date of hire or assigned this role.   

Physical Requirements

• Ability to work on a computer and see details of objects at close range.   
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).   
• Finger dexterity and the ability to use all standard office equipment.   
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).

This is a full-time (40 hour/week), Non-Exempt position.

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.