Senior Claims Specialist, Property and Casualty

Overview The Senior Claims Specialist administers information from clients by phone, email and fax in order to process insurance claims and work with clients, adjusters, and producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds and assisting with problem solving in conjunction with the Claims Manager/Team Leader. The Senior Claims Specialist will be supporting our Bowling Green, KY and Nashville, TN Commercial Lines department claims. The Ideal Candidate Highly attentive to detail, skilled in all technical and analytical aspects of claims Recognizes this role faces people in tough situations and has strong interpersonal skills and a customer service mindset Able to take findings and communicate them in written format with excellent grammar and tone How you'll make an impact Reports claims for clients and works directly with both insureds and claimants to identify new claims. Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file. Follows up on claims to secure adjuster and claim number and updates claim reporting information for companies when necessary. Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate. Serves as contact for adjuster and insured for claims related issues. Resolves coverage questions to provide best possible claim outcomes for clients. Prepares claims information for presentations as requested. Resolves customer claim issues in coordination with Claim Manager/Team Leader to reduce E&O exposure. Manages complex claims and accounts. Other duties as assigned. About You High school diploma and 5 years related experience required. Good understanding of claims processing and the insurance brokerage business. Licensing required. Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software. Strong organization and communication skills. Candidate within Central Time Zone preferred. Experience in property and casualty claims. Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... Employment Eligibility and Equal Opportunity Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr