Case Manager - ILP

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!


Job Summary:

The Independent Living Program (ILP) provides support to foster youth between the ages of 16 - 21 years old. The Case Manager reports to the Program Manager and is responsible for providing services and engaging youth in the program by performing the following duties:

Essential Duties/Responsibilities:

• Provide individual, face to face case management to ILP youth focusing on five fundamental components: Permanence and Connection for Independence, Education, Employment, Youth Development and Housing.
  • Assist youth to reach their academic goals
  • Provide support to youth in daily living skills, budgeting, locating and maintaining housing and career planning
  • Collaborate with youth to incorporate their Transitional ILP (TILP) goals into ILP Case Management plan and assist youth in achieving all goals
  • Provide opportunities, connections and resources for affordable, safe housing, within Bill Wilson Center or the larger community.
  • Provide support for parenting ILP clients.
  • Provide referrals to behavioral health, regional center, Department of Rehabilitation or other community resources to meet the needs of the diverse population of youth accessing ILP services.
  • Coordinate or support college/career exploration tours.
• Manage financial incentives for ILP youth.
• Provide resources and referrals to relevant, culturally appropriate services in the community where the youth resides or plans to reside.
• Provide outreach to engage youth not participating in services and youth soon to be eligible.
• Collaborate with Department of Family and Children Services staff, Juvenile Probation Officers, adult supporters and other stakeholders working with ILP youth.
• Attend required agency and stakeholder meetings.
• Ensure that client and program records are maintained and up to date, data entry is expected to be entered the same day as services are provided and no later than 3 business days after services were provided. Provide reports as required.
• Participate in agency Program Quality Improvement activities and initiatives.
• Participate in agency Safety initiatives and proactively report safety issues to management immediately.
• Regular attendance is required.
• Additional duties as assigned.

Education and Experience:

• Bachelor's Degree (BA) from four-year College or university in Sociology, Social Work, Psychology, Education, or a related field.
• 1 years (minimum) case management experience, preferably with TAY youth, foster youth, children, and/or families.

Required Skills/Abilities:

• Driving is a requirement of the job. Must have possession of current driver's license, access to a vehicle and personal automobile insurance. Current CPR and First Aid Certification required (or complete within 30 days of hire). Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.
• Must be punctual, efficient and organized; effective and professional under pressure. Ability to balance excellent client care with meeting deadlines and ensuring positive program goals and outcomes. Excellent communication skills - must be personable and informative when presenting Bill Wilson Center programs and services.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must be able to communicate effectively. Bilingual communication skills required for some Case Manager positions.
• Ability to work with basic mathematical concepts as required for reporting.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Internet research skills are a plus.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to move and remain stationary, communicate, gather information and record information.
• The employee must occasionally move up to 20 pounds.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Salary Range:

$25.00 - $28.00 per hour

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.