Inside Sales Associate

Inside Sales Associate

At Dedicated Networks, we extend the life of enterprise networking, server, and storage equipment through expert refurbishment and exceptional customer service. We believe in building long-term partnerships, delivering outstanding customer experiences, and creating opportunities for our employees to grow and succeed. Our core values are: Grow Be curious, take risks, learn from mistakes, and continuously improve. Connect Be a great teammate, seek to understand others, and solve challenges together. Own It Take responsibility, follow through, and get things done. Be Adaptable Embrace change, stay open-minded, and look for solutions.

As an Inside Sales Associate, you'll play a vital role in supporting revenue growth and creating exceptional customer experiences. You'll serve as a trusted resource for customers while helping identify opportunities to expand business relationships.

Key Responsibilities:

• Respond to customer inquiries with professionalism, urgency, and a solutions-focused mindset
• Prepare accurate quotes and process customer orders through CRM and ERP systems
• Follow up on sales opportunities, customer requests, and dormant accounts
• Build strong customer relationships through proactive communication and problem-solving
• Identify opportunities to generate new business and grow existing accounts
• Research product configurations, compatibility, and market pricing
• Maintain accurate customer and sales records
• Collaborate with purchasing, warehouse, technical, and customer care teams
• Follow established sales processes, SOPs, and KPI expectations
• Participate in projects and continuous improvement initiatives that help drive company success

What We're Looking For:

Required Qualifications:

• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude with a willingness to learn and grow
• Strong customer service mindset and problem-solving skills

Preferred Experience:

• Experience working with Salesforce CRM or similar customer relationship management platforms
• Previous inside sales, customer service, account management, or sales support experience
• Strong critical-thinking and decision-making abilities
• High level of integrity, professionalism, and accountability
• Team-oriented approach with a passion for helping customers succeed

What We Offer:

Competitive compensation package

Generous profit-sharing plan

Medical, dental, and vision insurance

401(k) with company match

Paid time off and 7 paid holidays

Hybrid work flexibility after onboarding

Ongoing training and development opportunities

Long-term career growth potential within a growing organization

Supportive team culture focused on collaboration and success

Ready to Grow With Us? If you're looking for a career where you can build relationships, make an impact, and grow professionally with an innovative technology company, we'd love to hear from you. Apply today and become part of a team that's helping businesses maximize technology value while creating a more sustainable future.