Manager, Assigned Support Engineering (Fully Remote)

GitLab

Hire, coach, and develop ASEs through regular 1:1s and direct feedback.
Lead escalations from start to finish, coordinating with internal teams and customers.
Help ASEs translate actions into outcomes and ROI, presenting to executives.

What you'll bring:

5+ years in technical support with 2+ years managing customer-facing teams.
Strong escalation handling and ability to keep teams aligned under pressure.
Solid technical foundation in Linux administration and web development.

About the team:

The ASE team is distributed across AMER, EMEA, and APAC, working async via Slack.
Supports GitLab's largest enterprise customers, focusing on root cause and preventing repeat issues.
Works cross-departmentally, providing technical acumen to maximize customer value.

GitLab

GitLab provides the intelligent orchestration platform for DevSecOps, helping organizations ship software faster and more securely. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.

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Vacancy posted 3 days ago

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