Technical Support Manager - Lead Engineers, Elevate CSAT (Remote)
$116k - $181kCribl
Cribl, a B2B SAAS data observability company, is seeking a Technical Support Manager to lead a highly technical support team, ensuring top-tier customer success and rapid incident response.
You will mentor engineers, review case metrics, and drive processes, with on-call duties; candidates should have at least 3 years leading technical teams and 10 years in customer-facing roles.
This remote-first role offers a competitive base salary range of 116k–181k USD and a comprehensive benefits package.
#J-18808-LjbffrVacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Technical Support Manager - Lead Engineers, Elevate CSAT (Remote) in Columbus, OH vacancy
- ...Cribl is seeking a Technical Support Manager to lead a highly technical support team focused... ...and CTL. You will mentor engineers, manage escalations, and drive metrics to SLA and CSAT goals while building Cribl... ...and engineers. Join a remote-first company with a strong...Remote work
Cribl
Olympia, WA4 days ago $100k - $120k
...map, measure, and manage site activity.... ...Mission: As the Technical Support Team Manager ,... ...Support Engineers, and Senior Technical... ...metrics (e.g., CSAT, Resolution Time... ...and Product to elevate recurring issues... ...the admin or team-lead level. Remote pilot license (...Remote workWork from homeWorldwidePropeller
Denver, CO9 hours ago- ...Cribl is seeking a Technical Support Manager to lead a highly technical support... .... You will mentor engineers, manage escalations,... ...duties and a passion for elevating team performance. Join Cribl's remote-first culture,... ...and help drive SLA, CSAT, and overall customer...Remote work
Cribl
Washington DC4 days ago - ...Technical Support Team Manager, Need Linux and MSP Experience, Des Plaines, ILFor this Technical Support... ...opportunity with some Onsite and some Remote in Des Plaines, IL required.We are looking... ...develop the team by training, lead by example, coach and inspire, hire and...Remote work
NextStep
Des Plaines, IL4 days ago - UDT is a leading technology enabler... ..., and managing technology—whether... ...include technical, professional... ...customer-centric support delivery... ..., and elevate the customer... ..., Technical Engineering teams, and vendor... ...requirements.Manage remote, hybrid, and... ...such as CSAT, FCR, SLA...Remote workCurrently hiringWork at officeWork visaAll shiftsShift workNight shiftWeekend work
UDT
Miramar, FL9 days ago - ...Cribl is seeking a Technical Support Manager to lead a highly technical team focused... ...success. You will mentor engineers, review case metrics, and... ...while maintaining SLA and CSAT performance. The role requires... ...generous benefits package and a remote-first culture, with base...Remote work
Cribl
United States4 days ago - ...Cribl is seeking a Technical Support Manager to lead a specialized support team focused on customer... ...escalations, reviewing metrics, guiding engineers, and ensuring SLAs and CSAT targets are met. This role involves on‑call duties in a remote‑first environment. #J-18808-...Remote work
Cribl
United States4 days ago - ...Cribl is seeking a Technical Support Manager to lead a highly technical support team in a remote-first setting. You will own escalation management, mentor engineers, and drive metrics like SLA and CSAT while shaping processes and Cribl product positioning for customers...Remote work
Cribl
Des Moines, IA3 days ago - ...Cribl seeks a Technical Support Manager to lead a highly technical support team focused... ...customer success. You will guide engineers, manage escalations, and... ...communication to drive CSAT and SLA targets, with on-call duties as needed in a remote-first environment. #J-188...Remote work
Cribl
United States4 days ago - ...Pearl seeks an Associate Manager, Technical Support to oversee daily operations for a remote team, drive performance, and ensure delivery of high-quality technical support. You will lead Assistant Managers and senior technical experts, shaping service delivery and customer...Remote work
Pearl
New York, NY5 days ago $116k - $181k
...Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success. You will mentor engineers, manage escalations, and drive improvements to SLAs and CSAT in a remote-first environment. The role requires 3+ years leading technical...Remote workCribl
Carson City, NV4 days ago$95k - $125k
Technical Support Manager OUR COMPANY SimX is a fast-growing company... ...Success, Product, and Engineering teams to ensure a... ...and Product teams to elevate complex technical issues... ...build, motivate, and lead a successful technical... ...generally open to remote work within the continental...Remote workLive inHome office- ...decades in executive technical leadership at Google... ...the Site Reliability Engineering (SRE) discipline . At... ...a founding Technical Support Lead (Senior Staff Engineer... ...posture, case management architecture, and support... ...collaboration paired with one remote workday for focused,...Remote workPermanent employmentWork at office
US Health Partners, LLC
Palo Alto, CA3 days ago - ...A leading vacation ownership company is seeking a Marketing Support Coordinator for a remote role. Responsibilities include managing guest tour reservations and assisting marketing teams. The ideal candidate will have strong computer skills, proficiency in Microsoft Office...Remote workWork at officeFlexible hours
Hilton Grand Vacations
United States5 days ago $140k - $170k
Technical Support ManagerAbout the role: We are looking for a... ...motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will... ...metrics, including CSAT, Initial Response, SLA... ...optimize efficiency, elevating customer support...Full timeWork experience placementWork at officeSigma Computing
San Francisco, CA5 days ago- ...Paylocity is seeking an experienced HR Manager to lead a team of Client HR Partners supporting Elevate client portfolios. This role ensures quality, compliant HR... ..., and multi-state employment laws. It is a fully remote opportunity based in the United States. #J-1880...Remote work
Praxis
United States2 days ago - ...San Diego and the Bay Area, with remote considered for the right person,... ...and integration issues, explain technical fixes in plain language, and work with engineering on bugs that need deeper... ...bring: experience in technical support at a software company; comfort troubleshooting...Remote workFull time
Blooio
Carlsbad, CA5 days ago - ...Customer Experience & Technical Support Manager Come Join Our Team... ...tens of thousands of remote terminal units (RTUs)... ...support team while elevating the customer experience... ...Responsibilities Lead customer communication... .... Partner with Engineering, Field Service, Operations...Remote workWork at officeImmediate startFlexible hoursWeekend work
- ...We are seeking a Lead Software Engineer to direct the... ...you will bridge technical vision with product... ...: Lead and elevate engineering colleagues... ...project management.Communication &... ...vision).Flexible remote work arrangements... ...professional development support.#LI-ML1Remote workFlexible hours
Objective Paradigm
Chicago, IL4 days ago - ...posting is for a Lead Engineer - Substation out... ...The role provides technical leadership and oversight... ...problems, manage work, and provide... ...equipment layouts, elevations, sections, AC... ...coordination and support engineers in resolving... ...from both remote and onsite locations...Remote workFull timeContract workWork at officeVisa sponsorshipRelocation package
Duke Energy
Lake Mary, FL4 days ago $116.8k - $146k
...innovative team that supports Westinghouse’s... ...the role:As a Lead Fabrication Follow-Up Engineer you will serve... ...while providing technical guidance and resolving... ...report to the Manager of AP1000 HVAC... ..., blending remote flexibility with... ...team members to elevate overall team capability...Remote workFlexible hoursShift workWESTINGHOUSE
Rock Hill, SC5 days ago$148.3k - $198.8k
...diverse team of engineers, business... ...the company. The Lead Software Engineer... ...report to the Manager, Software Engineering... ...— from technical specs through delivery... ...delivery and elevate quality, while... ...Integrate and support complex systems... ...with distributed/remote teams. Strong...Remote workWork experience placementWorldwideDisney Interactive
Tallahassee, FL6 days ago$100k - $130k
...Technical Support Manager General Summary: The Technical Support Manager... ...Leadership & Development Lead, coach, and develop... ...Customer Success, Product, Engineering, Sales, and other teams when... ...Location: Hybrid Office/Remote: Mon, Tue, Fri in Golden, CO...Remote workFull timeTemporary workWork at officeORS Partners
Golden, CO3 days ago- ...are seeking Senior Lead Engineer-Substations to... ...while strengthening technical excellence across... ...processes, elevate quality and mentor... ...shape team growth, support multi-disciplinary... ...for performance management, hiring and general... ...to recruiters or agencies. #LI-Remote#LI-KF1Remote workFull timeContract workTemporary workPart time
WSB
Minneapolis, MN7 days ago $112.7k - $193.2k
...flexibility to work remotely * from... ...Responsibilities:Lead design and... ...for upholding engineering best practices... ...services and APIs supporting adjudication... ...clarification, technical design, build,... ...selecting appropriate managed services and... ...engineers and elevating technical...Remote workMinimum wageFull timeContract workWork experience placementWork at officeLocal areaUnitedHealth Group
Schaumburg, IL8 days ago$155.67k - $185.33k
...clarity. World's leading companies... ...a Lead Value Engineer to own customer... ...operational needs into technical strategy. As a... ...with elite management consulting and... ...Family Support: Benefit from... ...that balances remote focus with vibrant... ...Continuous Growth: Elevate your skills...Remote workFull timeWork at officeLocal areaWorldwideFlexible hoursCelonis
New York, NY6 days ago- PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical... ...and agility.This role is open to a remote location; We are seeking highly... ...interface between Product Management, Engineering, R&D, and regional teamsProvide technical...Remote workLocal area
PPG Industries
Pittsburgh, PA5 days ago - ...schedule of both Remote and In-Office... ...experienced and driven Lead Software Engineer to lead the... ...provide strong technical leadership and mentorship... ...platform supporting both B2B and B2C... ...with Product Managers and business stakeholders... ...mentor who elevates the capabilities...Remote workFull timeTemporary workWork at officeLocal areaFlexible hours
Genworth Financial
Richmond, VA7 days ago - ...services end to end, from technical approach and API... ...with Product Management, UX and client engineers to take defined features... ...lifestyle stipend to support your wellness and passions... ...like a pro. You elevate others, communicate... ...looking for a fully remote role, this may not...Remote workContract workWork at officeRelocationRelocation package
Cricut
South Jordan, UT6 days ago $110k - $125k
...excellence then we’d love to meet you. Manages the activities of technical support personnel providing complex product... ...shift, Monday-Friday.This is a remote position and candidates must live within... ...and professionally.We’re also leading the way in technology modernization...Remote workWork at officeLocal areaMonday to FridayAfternoon shiftJack Henry & Associates
Allen, TX3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Manager - Lead Engineers, Elevate CSAT (Remote). Be the first to apply!
Related searches
- technical lead Columbus, OH
- technical leader Columbus, OH
- student support coordinator Columbus, OH
- support lead Columbus, OH
- desktop support team lead Columbus, OH
- IT support lead Columbus, OH
- family support coordinator Columbus, OH
- support team lead Columbus, OH
- support coordinator Columbus, OH
- senior application support engineer Columbus, OH