Senior Customer Success Leader: Drive Adoption & Renewals

Your role at DynatraceAs a Senior Customer Success Manager, you will be at the forefront of helping our customers achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform delivers value for diverse B2B personas, including software developers, IT operations, and business stakeholders.Key Responsibilities:Customer Engagement & Success PlanningBuild and manage relationships with senior leaders and teams in diverse organizations, acting as their trusted advisor.Develop tailored success plans that align Dynatrace capabilities with customer goals, focusing on driving innovation, optimizing costs, and mitigating risks.Guide technical and business users, helping them unlock the full potential of Dynatrace’s advanced observability and automation platform.Collaboration Across Teams & PartnersPartner with Dynatrace internal teams, including product, support, Go-To-Market, and post-sales, to deliver a seamless customer experience.Actively engage with Dynatrace Partners to extend reach and impact, ensuring partners are equipped to support mutual customers effectively.Coordinate efforts across remote and geographically dispersed teams, navigating cultural differences to align on customer priorities.Driving Adoption & Expanding ValueServe as a key resource for technical and operational discussions, helping customers address complex challenges unique to software development and IT operations.Drive adoption of Dynatrace solutions by demonstrating measurable business outcomes, such as reduced downtime, faster deployments, and optimized cloud usage.Identify upsell opportunities and work closely with Sales to grow customer accounts, delivering mutual success.Renewals & Risk MitigationProactively manage the renewal process, creating strategies to mitigate risks and secure long-term partnerships with customers.Advocate for customers internally, ensuring their feedback informs product enhancements and organizational improvements.What will help you succeedMinimum Requirements :Bachelor’s degree or equivalent work experience.5+ years of relevant experience in customer success, account management, or similar roles.Preferred Qualifications:A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.Proven success in managing complex customer relationships, driving adoption, and delivering measurable outcomes.Proven expertise working with the executive level in client environments, as well as with procurement and business owners.Excellent verbal, written and interpersonal communication skills.Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.Highly motivated, energetic and committed to getting results.Ability to develop strong relationships with the user/customer/internal communities.Understanding of Internet, web and mobile applications; knowledge of HTML, JavaScript etc.Why you will love being a DynatracerDynatrace is a leader in unified observability and security.We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.Over 50% of the Fortune 100 companies are current customers of Dynatrace.Compensation and RewardsThe base salary range for this role is $91,000 - $114,000. When determining your salary, we consider your experience, skills, education, and work location.Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.Equal Employment OpportunityEqual Employment OpportunityAll your information will be kept confidential according to EEO guidelines.We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact View email address on click.appcast.io . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law . To be considered for this position, please upload your resume/CV.Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.Wellness DaysFour company-designated extra paid days off for you to recharge batteries.FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.Employee Stock Purchase PlanPurchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.Learn & developCompany-wide learning perks, designated team's learning days, and more.Volunteering dayA day of paid volunteer time to support a community or cause you care about.Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.About DynatraceDynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence. #J-18808-Ljbffr Dynatrace