Patient Access Manager (Front Office Manager) - Aubrey & Champions Circle

EmerusWe are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.Position OverviewThe Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician.Essential Job FunctionsMaintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operationsEffectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer serviceEnsure the accuracy and completeness of daily registrationsCompile, analyze, and report data for Patient Access quality measuresEnsure collection of payments and cash drawer reconciliationPrepare and make weekly depositsPrepare work schedules and payroll to accommodate budget and allotted FTEsEffectively communicate and maintain working relationship with the registered dieticianOversee day-to-day operations of patient nutrition services in close collaboration with the registered dieticianEnsure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as neededInterview, hire, train, evaluate, and counsel patient access team membersProvide continuous training for and communicate changes to existing employeesEnsure all personnel policies are followedWork closely and professionally with regional and corporate partners on special projectsProvide focused education and training for patient access team members around point of service collectionsOther Job FunctionsPerform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharpDistribute mail appropriatelyOrder office supplies as neededMaintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staffNotify appropriate contact of any malfunctioning equipment or maintenance needsPerform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next monthAttend staff meetings or other company sponsored or mandated meetings as requiredPerform additional duties as assignedBasic QualificationsRequires a High School Diploma or GEDA four-year degree in business or healthcare highly preferredA minimum of five years patient registration and insurance verification experience in a health care setting is requiredIn addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiencesEmergency Department registration experience, strongly preferredKnowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, requiredBasic understanding of medical terminologyKnowledge or previous experience using EMR, requiredExcellent customer serviceWorking knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), requiredPosition requires fluency in English; written and oral communication