PUBLIC AREA ATTENDANT

Job Description

Job Description

Location: 

JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

Begin

• Explore a career in hospitality

• People taking care of people

• Have flexibility in your career

• Be an influencer in the industry

• Fulfill your purpose

Belong

• Be a part of an inclusive environment

• Be your authentic self

• Be a part of something bigger than you

• Be a part of a community far beyond our walls

Become

• We go where you want to go

• Achieve both career goals and life goals

• Adapt and grow

• Thrive on challenge and growth

Do your best work, begin your purpose, belong to an amazing team and become the best version of you.

Compensation:  Hourly

Schedule:  Full-Time

Position Type:  Management

Work setting : on-site

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement 
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• Exclusive Discounts via LifeMart
• …and much more!

Job Summary:

Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. 

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Job Family Core Work Activities

Safety and Security 

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.  
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. 
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. 
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). 
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. 
• Maintain awareness of undesirable persons on property premises. 
• Complete appropriate safety training and certifications to perform work tasks. 
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures 

• Follow company and department policies and procedures. 
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 
• Protect the privacy and security of guests and coworkers. 
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 
• Maintain confidentiality of proprietary materials and information. 
• Perform other reasonable job duties as requested by Supervisors. 

Guest Relations 

• Address guests' service needs in a professional, positive, and timely manner. 
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
• Thank guests with genuine appreciation and provide a fond farewell. 

Working with Others 

• Support all co-workers and treat them with dignity and respect. 

Quality Assurance/Quality Improvement 

• Comply with quality assurance expectations and standards. 

Physical Tasks 

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. 
• Stand, sit, or walk for an extended period of time or for an entire work shift. 

Housekeeping Protocol 

• Post caution signs (e.g., wet floor signs) to limit traffic when necessary. 
• Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs. 
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. 
• Respond promptly to requests from guests, Front Desk, or At Your Service requests. 
• Identify and report preventative or other maintenance issues in public areas or guest rooms. 

Public and Employee Spaces 

• Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash. 
• Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears. 
• Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
• Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents. 
• Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal. 
• Inspect the condition of furniture for tears, rips, and stains and report damages to manager/supervisor.  
• Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.

Education:

No High school diploma/No G.E.D. equivalent

Related Work Experience:

No related work experience is required

Supervisory Experience:

No supervisory experience is required

License:

N/A

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

Marriott Careers: 

JW Marriott Marquis Miami

LinkedIn: -marriott-marquis- miami/?viewAsMember=true

Website: -jw-marriott-marquis-miami/

Instagram: 

Facebook: 

Twitter: 

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E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.