Sr. Manager, Commercial Operations & Customer Experience

The Customer Experience & Commercial Operations Manager of North America Extrusions, based in Lafayette, IN is responsible for creating a focused NA Extrusions team that drives profitable growth by putting the customer first. Under the guidance of the Director, North America Sales, the incumbent will create a commercial operations process that executes the North American sales strategy while driving performance and development of the inside sales, quoting and pre-sales teams. This role leads inside sales performance by driving revenue growth, commercial process efficiency, performance management and longer-term strategic partnerships across industrial, automotive, aerospace, and other key end markets for the extrusions business. This role serves as a critical interface between Sales, Operations, Finance, Supply Chain, and Product Management to ensure alignment between customer demand, operational capability, and enterprise strategy.The primary purpose of this role is to create sustainable commercial operations processes that focus on enhancing the overall customer experiencing, maintaining the current customer base, generating revenue and growth and leading the optimization of flow-path utilization between Lafayette, IN Operations and Chandler, AZ (Pimalco) Operations. The key strategic imperatives for this role are finding the right avenues for growth, while also partnering with operations to efficiently utilize all capacity resources and drive costs down. This exciting role presents a unique opportunity to create new, sustainable processes within an established business. Arconic Corporation, headquartered in Pittsburgh, Pennsylvania, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, packaging, and building and construction markets. For more information, visit Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. At Arconic, we: Act With Integrity : We lead with respect, honesty, transparency and accountability. Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment. Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity. Earn Customer Loyalty : We build customer partnerships through best-in-class products and service. Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration. Create Value : We achieve success by generating and growing value for our stakeholders. This position is subject to Export Control Law: This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements. United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Lafayette Operations in Lafayette, IN is located approximately 60 miles from the state's capital, Indianapolis and is the home to Purdue University. Our Lafayette location has been continuously running in Lafayette community since 1938. We are an Aluminum Extrusions plant for Aerospace, Automotive, Industrial and Defense facility. Required10+ years of progressive experience in commercial leadership, sales, business development, or strategy within manufacturing or industrial environmentsBachelor’s degree in business, Engineering, Supply Chain, or related field (MBA or advanced degree preferred) from an accredited institutionDemonstrated experience supporting or leading government and/or defense contracts, including pricing, negotiations, and compliance considerationsTrack record of leading transformational commercial initiatives or go-to-market strategies.Proven success building, developing and leading commercial operations teamsStrong experience with pricing strategy, contract negotiations, and margin management.Ability to operate effectively in highly regulated environments.Willingness and ability to travel occasionally.Employees must be legally authorized to work in the United States. Verification of employment; eligibility will be required at the time of Hire. Visa sponsorship is not available for this position.This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.Major duties include but are not limited to: Create sustainable, customer-focused commercial operations processes incorporating the pre-sales, quoting and inside sales teamPartner with customer-facing commercial and marketing leaders to ensure customer needs are prioritized in the most efficient wayManage, lead, develop and mentor the Lafayette based customer experience team (inside sales, pre-sales and quoting) Develop strong relationships with targeted customers and position Arconic as a preferred provider. This includes customer relationship management in support of salesProactively educate the customer base on Arconic product offerings and consolidate competitor and market related intelligence gathered from various sources (including field sales) to the Arconic Commercial Team.Commercial related reporting Contract Analysis and Pricing SupportDevelop a deep understanding of our customer business, operating model and commercial needs and how Arconic can best meet them Deliver exceptional service aligned to customer needs and expectations across Arconic’s product offeringAct as the central point of escalation across the commercial team Cultivate a deep relationship and appreciation for what drives our customers requirementsMaintain a culture of continuous commercial improvement Monitor service quality, performance, and overall customer experience with a view to proactively anticipate potential issues and opportunitiesDeliver operational analytics, insights, and transparency into performanceDrive quality customer experience and service through thought leadership based on customer feedback and in-depth customer knowledge and expertiseProvide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal customer experiences Partner with the commercial leader to identify business development efforts aligned with Arconic’s enterprise and business unit objectives.Identify, evaluate and pursue new small press business opportunities, strategic accounts, and market adjacencies that drive profitable growth.Support customer and government audits and inquiries related to commercial terms and contractual compliance. Ensure disciplines commercial governance, including deal reviews. Margin thresholds, and risk assessment.Serve as a key contributor to S&OP and integrated business planning process.Champion a performance-driven, customer-centric culture grounded in accountability and collaboration.Travel Required: <25% Full timePosting Date: 2026-08-24